Privacy Policy

Introduction

This Privacy Policy describes how USTORE (“we”, “our”, or “us”) collects, uses, and discloses your information when you use the USTORE mobile application or related services. By using our services, you agree to this Privacy Policy.

Interpretation and Definitions

Interpretation
Words with capitalized initials have meanings defined under the conditions outlined below. These definitions apply whether they appear in singular or plural form.

Definitions
- Account: A unique account created for you to access our service.
- Affiliate: An entity that controls, is controlled by, or is under common control with us.
- Application: The USTORE mobile application provided by the company.
- Company: Refers to USTORE YU SENG HOUSEWARES SDN BHD.
- Country: Refers to Malaysia.
- Device: Any device that can access the service such as a computer, smartphone, or tablet.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: Refers to the USTORE mobile application.
- Service Provider: Any party processing data on behalf of USTORE.
- Usage Data: Data collected automatically from use of the service.
- You: The individual or organization using the service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
We may collect the following personal data:
- First and last name
- Email address
- Phone number
- Identification number (if applicable)
- Usage Data

Usage Data
Collected automatically and may include:
- IP address
- Device type and operating system
- Browser type
- Pages visited, time spent
- Device identifiers and diagnostic data

Use of Your Personal Data

We use your data for:
- Providing and maintaining our service
- Managing your account
- Processing transactions or support requests
- Contacting you with updates, offers, and service information
- Analyzing usage trends and improving our app
- Legal and regulatory compliance
- Internal operations and customer support

Sharing of Your Data

We may share your data:
- With service providers to support app functionality
- With affiliates under our control
- With business partners for offers and promotions
- During mergers, sales, or acquisitions
- With public authorities if required by law
- With your consent in specific circumstances

Data Retention

We retain personal data as long as necessary to fulfill its purpose and comply with legal obligations. Usage data may be stored longer for internal analysis.

Transfer of Data

Your data may be transferred to and stored in countries outside Malaysia. We ensure adequate protection and legal safeguards for such transfers.

Disclosure of Data

We may disclose your data:
- In business transactions (e.g., mergers or acquisitions)
- To law enforcement upon valid legal requests
- To protect rights, safety, or prevent misuse of our service

Security of Data

While we use reasonable security measures, no method of transmission or storage is fully secure. Use our service responsibly.

Children’s Privacy

Our services are not intended for anyone under 18 years of age. If you believe your child has provided personal data, contact us to remove it.

External Links

Our app may contain links to external websites. We are not responsible for the privacy practices of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via the app and update the “Last Updated” date above.

Contact Us

If you have questions or requests regarding this policy, contact us:

Email: ustore.yuseng@gmail.com
WhatsApp: +6016 832 6236

Ustore Membership Programme’s Terms And Conditions:


1. The ‘Yu Seng Membership Programme’ (Programme) and ‘Ustore’ Mobile App (Mobile App) is proprietary to Yu Seng Housewares Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company. 


2. By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.


3. Participation in the Programme is open to all citizens and non-residents aged 18 years old and above.


4. The Registration fee for the Membership Programme is RM 10 for 2 years, and the Renewal fee is RM 10.   


5. Each person can only register and own one Member Card at any one time. The Member Card is not transferable and can only be used by the rightful owner.


6. The following items are not included in the points’ calculation:
a. gift card/cash vouchers purchase, 
b. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc. 
c. Delivery Charges, Repair & Service Charges


7. Member must present their ‘Ustore’ eCard or Membership card to cashier before every transaction. Failure to do, no discount will be awarded for the purchase.


8. All Coupons/Vouchers have a validity period with an expiry date clearly stated on them. After the expiry date, they cannot be used or reissued. Additional terms and conditions can be found on the Coupons/Vouchers.


9. The Member may refer to the Rewards catalogue available at ‘Ustore’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.


10. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.


11. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.


12. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.


13. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above. 


14. Member need to update or correct the provided personal data via ‘Ustore’ Mobile App from time to time. 

15. The Member agree that the Personal Data may be used by Company for the purposes below.
a. To associate the Card to the Member and to update information (if required);
b. To process the application by the Member for related services;
c. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;
d. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
e. Communication by Company to Member;
f. Investigation of complaints, suspected suspicious transaction and research for service improvement;
g. Prevention or detection of crime or fraud; and
h. Disclosure as required by law, rules, regulations, codes or guidelines.

16. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). 

17. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

18. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

19. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

20. Company shall not be liable for any loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

21. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

22. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:
a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;
b. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
c. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

23. A Member is required to contact the email to ustore.yuseng@gmail.com in the event of any query.