Up REWARDS MEMBERSHIP PROGRAMME

TERMS AND CONDITIONS

1.      The ‘up Rewards Membership Programme’ (Programme) and ‘up Rewards’ Mobile App (Mobile App) are proprietary to PE Land (Penang) Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at urban pantry Groceries & Provisions situated in Malaysia or the participating merchants that registered with the Company.

2.      In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.

3.      The Member Card can be used to collect Points and make redemption at urban pantry Groceries & Provisions stores.

4.      Participation in the Member Programme is open to all citizens and non-residents aged 18 years old and above.

5.      Each person can only register and own one Member Card at any one time. The Member Card is not transferable and can only be used by the rightful owner.

6.      The registration of Membership is RM8.

7.      This is a lifetime membership programme. Member who does not make any purchase or collect any point for 24 consecutive months will be removed from the Programme and all points and unused rewards or Vouchers will be deleted. Member is required to re-apply for a new membership account should they wish to re-join the programme.

8.      Every transaction of RM1 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum of RM1 and above on qualifying purchases in a single transaction.

9.      Purchase of the following items will not be entitled for collection of Points:

a.      Membership Registration Fee

b.      Selected Promotion items from time to time

10.   Once the Point(s) is credited to the Member Card corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to Members. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the Points accumulated will be shown at the membership account within 24 hours. Members will be able to check up to 6 months loyalty transaction available at the Mobile App.

11.   The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The Points have no cash or monetary value.

12.   Members must present their Member Card to cashier before every transaction. Failure to do so, no point will be awarded for the purchase made.

13.   The Points accumulated will expire after 2 Years from the month of issuance. All the points will be expired/zeroised in following month after 2 Years.

For example,

14.   E-Gift Voucher has a validity period with Expiry Date stated in the E-Gift Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the E-Gift Voucher.

15.   All redeemed E-Gift Voucher via the Mobile App can be used on the following day upon redemption.

16.   The Member may refer to the Rewards catalogue available at the Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

17.   The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

18.   For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

19.   Member who has redeemed their points for any Vouchers, are not eligible for refund or cancellation from the Company.

20.   Member is responsible to examine, immediately upon receipt, the voucher for any damage. If the Voucher is found to be incomplete / damage, it needs to be exchanged on the spot.

21.   It is the Members’ responsibility to notify the Company Management of any changes of personal particulars.

22.   Member needs to update or correct the provided personal data via the Mobile App from time to time.  

23.   Member is deemed to agree that the Personal Data may be used by the Company for the purposes below.

a.      To associate the Card to Members and to update information (if required);

b.      To process the application by Members for related services;

c.      Management, operation and maintenance of Members' accounts, system including audit and exercising the rights of the Company under the terms and conditions;

d.      Designing new or improving existing services provided by the Company, our subsidiaries, associates and affiliates;

e.      Communication by the Company to Members;

f.       Investigation of complaints, suspected suspicious transaction and research for service improvement;

g.      Prevention or detection of crime or fraud; and

h.      Disclosure as required by law, rules, regulations, codes or guidelines.

24.   Member is deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) direct mail (DM), and/or Whatsapp message.

25.   Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of registration fee or points collected in any form for termination of membership.

26.   Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of Members' participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

27.   The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

28.   The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

29.   The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

30.   The Company shall not be liable for any loss or damage suffered by Members due to the following reasons:

a.      any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

b.      any failure or omission to notify Members of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

31.   A Member is required to contact the Company Management via email up@designvillage.today or call +6012- 4366979 in the event of any query.