Privacy Policy for Top Grocer Sdn Bhd
At Top Grocer, accessible from topgrocer.my, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Top Grocer and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website and app with regards to the information that they shared and/or collect in Top Grocer. This policy is not applicable to any information collected offline or via channels other than our website or app.
Consent
By using our website and app, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and app
- Improve, personalize, and expand our website and app
- Understand and analyze how you use our website and app
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and app, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Top Grocer follows a standard procedure of using log files. These files log visitors when they visit websites and app. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Top Grocer.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Top Grocer, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites or app that you visit.
Note that Top Grocer has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Top Grocer's Privacy Policy does not apply to other advertisers, websites or apps. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Rights of the individual
The PDPA confers the following rights (subject to qualifications) on the individual vis-à-vis a data user in relation to their personal data:
- the right to access personal data;
- the right to correct personal data;
- the right to withdraw consent to process personal data;
- the right to prevent processing likely to cause damage and distress; and
- the right to prevent processing for direct marketing.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Top Grocer does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website and app, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Top Grocer
Membership Programme’s Terms And
Conditions:
1.
The ‘Top Grocer’ (Programme) is proprietary to Top Grocer Sdn Bhd. (Company) where acceptance of any
person(s) to the Programme shall be subject to the approval of the Company and
once accepted by the Company, participation by any such person (Member) in the
Programme shall be subject to the terms and conditions contained herein. The
Programme is only accepted at Company branded supermarket (Supermarket)
situated in Malaysia or the participating merchants that registered with the
Company.
2.
In order to become a Member, the applicant
must agree to the terms and conditions. The Company reserves the right to make
amendments or variations to the terms and conditions from time to time.
3. Participation in the Top Grocer Membership Programme is open to all citizens and non-residents aged 18
years old and above.
4.
The
application fee for membership card is RM 10.00 and the renewal fee per year is
RM 10.00.
5.
The point
will be awarded for every transaction of RM1 (exclusive of tax) to 1 loyalty
Points. Members must spend minimum RM1 and above on qualifying purchases in a
single transaction.
6.
Once the
Card is credited the loyalty Points corresponding to the Qualifying Purchases,
a transaction receipt prepared by the cashier at the checkout counter shall be
issued to the Member. Such transaction receipt shall be conclusive record of the
Qualifying Purchases made as for the loyalty Points accumulated will be shown
at the membership account within 24 hours. Member will be able to check up to 6
months loyalty transaction available at the ‘Top Grocer’ Mobile App.
7. The following items are not included in the points’ calculation:
a.
Gift card/cash vouchers purchase,
b.
ePay services, i.e., mobile reload, IDD reload,
online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities
Bills Payment, Payment to Authorities, etc.
c.
Delivery Charges, Repair & Service Charges
8.
The
loyalty Points awarded and credited to the Card cannot be transferred or
assigned to another Card or any other card issued by or on behalf of the
Company or combined or aggregated with the loyalty Points of such Card or card
or otherwise dealt with except in accordance with this Agreement. The loyalty
Points have no cash or monetary value.
9.
Member
must present their ‘Top Grocer’ E-Card
to cashier before every transaction. Failure to do so will result no points
will be awarded for the amount spent.
10.
Members who do not pay the renewal fees or made
qualifying transaction and collect any loyalty points for 12 months will be
removed from the Programme and all points and unused rewards or Vouchers will
be deleted. Members will need to reapply for new membership should they wish to
rejoin the programme.
11.
The Points accumulated will expire after 2 years.
All the points will be expired in following month after 2 years.
No. |
Points Earning Period (Year 1) |
Points Redemption Period (Year 1 & 2) |
Points to be Expired (Year 2) |
1 |
1 – 30 April 2021 |
April 2021 – April 2023 |
1 May 2023 |
2 |
1 – 30 June 2021 |
June 2021 – June 2023 |
1 July 2023 |
3 |
1 – 31 January 2022 |
January 2022 – January
2024 |
1 February 2024 |
4 |
1 – 31 December 2022 |
December 2022 – December
2024 |
1 January 2025 |
5 |
1 – 28 February 2023 |
February 2023 – February
2025 |
1 March 2025 |
12.
E-Gift
Voucher has a validity period clearly stated in the eGift Voucher, beyond which
they cannot be used or reissued. Additional terms and conditions may be found
at the eGift-voucher.
13.
All
redeemed E-Gift Voucher can only be used on the following day upon redemption.
14.
The Member
may refer to the Rewards catalogue available at ‘Top Grocer’ Mobile App or the participating outlet
for redemption, which shall be for the purpose of information and illustration
only and shall not be construed as constituting any representation or warranty
as to their availability.
15.
The
Company gives no representation or warranty with respect to any products and/or
services featured in the Rewards catalogue. Where the Rewards are covered under
any manufacturers' warranty, any disputes or claims shall be forwarded directly
to the manufacturers concerned.
16.
For Rewards
that are to be redeemed from participating merchants or suppliers of Rewards as
shall be appointed by the Company from time to time, the Member shall present
his/her Card and national identity card (NRIC) for Rewards redemption.
17.
Member who
has redeemed his/her points for any ‘Top Grocer’ rewards,
i.e., merchant products or services, is not eligible for refund or cancellation
from the Company.
18.
The Member
is responsible to examine, immediately upon receipt, the Rewards for any
defects or damage, whether in its packaging or otherwise, and to verify the
contents of the Rewards. Where the Reward or its packaging is found to be
damaged or defective or that the contents therein is incomplete / damage, the
Rewards be immediately returned the Rewards to the Customer Service at the
Supermarket.
19.
Company
reserves the rights to reject any request for the replacement of faulty or
damaged Rewards should the Member fail to return the same in the manner and
within the time period set out as stated above.
20.
It is the
Members’ responsibility to notify the ‘Top Grocer’’s
management of any changes of personal particulars, lost or damaged card.
21.
Member
need to update or correct the provided personal data via ‘Top Grocer’ Mobile App from time to
time.
22.
The Member
agree that the Personal Data may be used by Company for the purposes below.
a.
To
associate the Card to the Member and to update information (if required);
b.
To process
the application by the Member for related services;
c.
Management,
operation and maintenance of Member's account, system including audit and
exercising the rights of the Company under the terms and conditions;
d.
Designing
new or improving existing services provided by Company, our subsidiaries,
associates and affiliates;
e.
Communication
by Company to Member;
f.
Investigation
of complaints, suspected suspicious transaction and research for service
improvement;
g.
Prevention
or detection of crime or fraud; and
h.
Disclosure
as required by law, rules, regulations, codes or guidelines.
23.
Members
deemed to have subscribed to the marketing mailing list upon registered as a
‘Member’ in the App and the Company will send or deliver the marketing
information and relevant updates (“Newsletter(s)”) via push notification, SMS,
electronic direct mail (e-DM) and/or direct mail (DM).
24.
The Member
may terminate his/her membership anytime by giving notice in writing to the
Company. However, there will be no refund of points collected in any form for
termination of membership.
25.
Any abuse
or fraud with respect to The Points under the Programme or redemption of
Rewards will result in the cancellation of the Member's participation in the
Programme, cancellation of the Card and revocation of The Points or return of
redeemed Rewards (or its reasonable compensation thereto).
26.
The
Company reserves the right to restrict, suspend, or change the features and
benefits of the membership programme, including the terms and conditions from
time to time without prior notice or assigning any reasons.
27.
Company
shall not be liable for any loss of accumulated The Points or loss or damage
suffered as a result of any defect or error in any machines or inability to
retrieve any information or data from the computer system.
28.
Company
shall not be liable howsoever for any errors, delays, loss or damage, which may
be directly or indirectly due to breakdown, failure of machinery or the
processor; or industry dispute, war, act of God, system failure and anything
outside the control of the Company.
29.
Company
shall not be liable for any loss or damage suffered by the Member due to the
following reasons:
a.
any
failure by the Reward supplier to abide by the terms and conditions on which it
has agreed to provide the Reward;
b.
any
statement, communication or implication arising from any revocation, suspension
or restriction of the use of the Card; and
c.
any
failure or omission to notify the Member of any changes in the terms and
conditions of this Agreement, Rewards Guide, participating companies,
Qualifying Purchases and The Points awarded for Qualifying Purchases.
30.
A Member
is required to contact the ‘Top Grocer’ Hotline
at +607-382 2275 in
the event of any query.