Privacy Notice

This Privacy Notice (“Privacy Notice”) describes how TCT Trading Sdn. Bhd.., its respective company, subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Warehouz”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of mobile applications, websites, products, features and other services globally, operated by Warehouz (collectively, “Services”).

This Privacy Notice applies to our consumers, agents, vendors, suppliers, partners, contractors and service providers (collectively “you”, “your” or “yours”).

This Privacy Notice also applies to users of the Warehouz Membership app. This app allows members to register and bind their physical membership card to the app, manage their card details, load or credit their card through our online payment gateway, and view their transaction history and point balance.

“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information.

1. Why do we collect your Personal Data?

Warehouz may use your Personal Data for the following purposes set out in the list below. (“Purposes”).

Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve our Services. This includes, but is not limited to:

manage your requests for products and services, including loading credit to your card, processing payments and refunds, reward points, and discounts;
respond to feedback, complaints or concerns you have regarding our products and services;
registering and servicing your account, including keeping your information up-to-date, and verifying your identity;
request feedback through surveys and research so that we can improve our products and services;
improve our operational processes to enhance your customer experience;
work with our service providers;
conduct safety, security, investigative, fraud, and loss prevention activities;
facilitate corporate transactions like mergers and acquisitions, e.g. to assess those transactions and manage the transition of the business; and
as otherwise required or permitted by law.

Marketing and promotions

We may use your Personal Data to send you marketing communications relating to customised products or services (that may be of interest or relevance based on your profile), or Warehouz’s partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

send you special offers that may be of interest or relevance to you across all of Warehouz’s product and service offerings;
send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by various means, where applicable (including by SMS, chat applications (e.g. WhatsApp, Telegram), call, and by email).

Legal purposes

We may use the Personal Data we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crime, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

comply with court orders or other legal, governmental or regulatory requirements;
enforce our Terms of Service or other agreements; and
protect our rights or property in the event of a claim or dispute.

Research and development and security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate development of business solutions.

User Published Content

If you publish content (such as a review or comment) on Warehouz’s platform, it will be shown publicly along with your personal data (such as profile name, uploaded photo(s)), and other information you choose to include in your content.

2. Types of Personal Data Collected

- **Membership Card Information**: Details related to your physical membership card, such as card number and binding information.
- **Transaction Data**: Records of transactions made through the app, including dates, amounts, and descriptions.
- **Point Balance and History**: Information on your points, including current balance and detailed history of points earned and spent.

The types of personal information we collect for the purposes listed in Section 1 includes, but is not limited to:

your identity and contact details: this includes your name, residential address, email address, telephone number(s), age and gender, images, videos;
financial and transaction information: this includes payment cards and transaction history;
loyalty program information: information about your participation in Warehouz Loyalty Program and Warehouz Rewards;
location information: our websites or applications might ask for location information to help better serve you information and, if you have given permission to our app, device data to help serve relevant information about nearby stores or information applicable to your region;
user data: information about you as a customer of our stores and how you engage with our products and services. For example, transactional data, product purchases, interests, feedback you provide on your shopping experience and audio and video footage captured in-store and within facilities;
usage and Interaction data: details of how you interact with our products and services;
contact history: details of your contact and interactions with our Customer Care teams across Warehouz; and
marketing and communications data: this includes your marketing and channel preferences.

3. How do we collect your Personal Data?

- **App Usage**: Personal Data may be collected through your use of the Warehouz Membership app, such as when you register your card, make transactions, and check your point balance.
- **Online Payments**: Information collected when you make payments through our secure online payment gateway.

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are a consumer to Warehouz as well as a consumer to our other affiliated companies), we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below.

You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

visit a store, make a purchase in store;
complete a user profile or registration forms;
use your payment cards or any other associated identifiers such as electronic payment method accounts;
activate and use your Warehouz Loyalty Program Physical card / eCard;
participate in a promotion, competition, event, or survey (such as the pictures, audio files, or videos you may submit, which may include images of yourself);
participate in any loyalty programs (including but not limited to our mailing list);
request customer service (including but not limited to contact forms, messaging, email and telephone);
provide personal data when you contact us (including but not limited to contact forms, messaging, emails, or calls);
post a review or comment on one of our websites or social media pages, or post a rating, review, or other user generated content on our websites or applications;
visit our premises or attend events organised by us and your images are captured via photographs or videos taken by us or our representatives;
use our related websites, applications, social media, and other digital services;
register your visit on our premises; and
submit your personal data to us for any other reason.

When our services are used

Personal Data may be collected through the normal operation of our Services. Some examples are:

device information (such as hardware model and serial number, IP address, file names and versions, and advertising identifiers or any information that may provide indication of device or app modification);
information about the individual web pages or products that you view;
what websites or search terms referred you to the Site;
information about how you interacted with our applications, website or Services (such as features used and content viewed); and
transaction information (such as payment method).

marketing services providers or partners.

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, when you add them as recipients or beneficiaries of any use of our Services. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Privacy Notice.

Personal Data of minors

As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to Warehouz. In the event that such Personal Data of a minor is disclosed to Warehouz, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Notice and take responsibility for his or her actions.

4. Who do we disclose your Personal Data to?

We need to share Personal Data with various parties for the Purposes. These parties include:

With subsidiaries and affiliates

We share Personal Data with our parent company, subsidiaries, associated companies, jointly controlled entities and affiliates. The companies in the TCT group share resources, such as infrastructure and technology, with each other to provide you with a consistent, relevant and secure experience when you use our Services, and for the Purposes set out in this Privacy Notice.

Other Disclosures

We may also disclose or share your personal data in connection with the purposes described in Section 1 above, including to the following parties:

third parties such as partners, suppliers, or service providers, who are appointed to provide services to us, including but not limited to. payment processing services, IT and technology services, marketing companies, insurance companies, event organisers, business advisory services, legal services, administrative services, logistic services;
third parties that we conduct joint marketing and cross promotions with;
business partners; and/or
regulatory authorities and government agencies.

When disclosing personal data to third parties, we will (where appropriate and required by applicable law) enter into contracts with these third parties to protect your personal data in a manner that is consistent with applicable laws and/or ensure that they only process your personal data in accordance with our instructions.

Business transfers

We may share your Personal Data with other parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions. Your Personal Data will however remain subject to our obligations made in any pre-existing Privacy Notice that you have agreed to.

5. Security of your Personal Data

- **Payment Information Security**: We use industry-standard security measures to ensure that your payment information is protected during transactions made through the Warehouz Membership app. This includes encryption and secure socket layer (SSL) technology.

We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.

6. Use of cookies

Warehouz, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers and similar technologies (“Cookies”) in connection with your use of the websites and applications. Depending on the type of phone and operating software that you are using, you may be granted the option to disable our use of mobile identifiers (such as Apple’s IDFA). Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Warehouz may allow third parties to use Cookies on the websites and applications to collect the same type of Personal Data for the purposes Warehouz does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

Disabling the collection of cookies on our websites

You may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

7. International Transfers of Personal Data

Your Personal Data may be transferred from the country, state and city (“Home Country”) in which you are present while using our Services to another country, state and city (“Alternate Country”).

When we transfer your Personal Data from your Home Country to the Alternate Country, we will comply with our legal and regulatory obligations in relation to your Personal Data, including having a lawful basis for transferring Personal Data and putting appropriate safeguards in place to ensure an adequate level of protection for the Personal Data. We will also ensure that the recipient in Alternate Country is obliged to protect your Personal Data at a standard of protection comparable to the protection under applicable laws.

Our lawful basis will be either consent (i.e. we may ask for your consent to transfer your Personal Data from your Home Country to the Alternate Country at the time you provide your Personal Data) or one of the safeguards permissible by laws.

8. Your rights and obligations with us

In accordance with applicable laws and regulations, you may be entitled to:

inquire about the processing of your Personal Data and be provided with a copy of it;
In some cases, request the correction of your Personal Data;
in some cases, request the restriction of the processing of your Personal Data, or object to that processing;
withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent); and
complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.

Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.

However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section 2 or that you are unable to make use of the Services. After you withdraw your consent, we may be able to continue processing your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws.

9. Changes to Privacy Notice

Warehouz may modify, update or amend the terms in this Privacy Notice at any time. Such amendments shall be notified to you through the Application and/ or other appropriate means at least five (5) business days before the effective date. It is your responsibility to review the Privacy Notice regularly. Your continued use of the Services, purchase products from Warehouz or continuing to communicate or engage with Warehouz following the modifications, updates or amendments to this Notice , whether or not reviewed by you, shall constitute your agreement to be bound by such amendments

10. Contact us

For more information about our privacy practices, or if you have questions, please contact us by e‑mail at tct.warehouz@gmail.com or contact number: +60 16-584 1788

TCT TRADING SDN. BHD. (Warehouz concept)

Address: 64, Jalan Kilang, 88450 Kota Kinabalu, Sabah, Malaysia

WareHouz Membership Programme’s Terms and Conditions:

1. The WareHouz Membership Programme (Programme) and WareHouz Membership Mobile App (Mobile App) are proprietary to TCT Retailing Group Sdn. Bhd. (Company). Acceptance into the Programme is subject to the approval of the Company. Once accepted, participation in the Programme is subject to the terms and conditions contained herein. The Programme is only valid at Company-branded supermarkets (Supermarkets) in Malaysia or at participating merchants registered with the Company.

2. By joining the Membership Programme, Members are deemed to have accepted the terms and conditions. The Company reserves the right to amend or vary the terms and conditions from time to time.

3. Participation in the WareHouz Membership Programme is open to all citizens and non-residents aged 13 years and above.

4. The application fee is RM50 for a WZ Member card and RM100 for a WZ VIP Member card.

5. The annual renewal fee is RM50 for WZ Members and RM100 for WZ VIP Members.

6. WZ Members will earn 1 Point for every RM2 spent (exclusive of tax) on qualifying purchases. A minimum spend of RM2 is required per transaction to earn Points.

7. WZ VIP Members will earn 1 Point for every RM1 spent (exclusive of tax) on qualifying purchases. A minimum spend of RM1 is required per transaction to earn Points.

8. Once the Points have been credited corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the loyalty Points accumulated will be shown at the membership account within 24 hours. Member will be able to check up to 6 months loyalty transaction available at the Mobile App.

9. Purchase of the following items will not be entitled for collection of Points:

a. All government-controlled items, i.e., rice, cooking oil, sugar, flour

b. Gift card/cash vouchers purchases and promotions

c. ePay services, i.e., mobile reload, IDD reload, online game reloads, e-wallet reload, Touch 'n Go reload, e-pay reload, Utilities Bills Payment, Payment to Authorities, etc

d. Delivery Charges, Repair & Service Charges.

10. The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.

11. Members must present Member Card to cashier before every transaction. Failure to do, no point will be awarded for the purchase.

12. The points accumulated will expire 1 year from the year in which the points are awarded. All points will be zeroized and removed from the member account on the 1st of the following month after 1 year.

For example,

13. Members who do not renew their membership will be terminated from the programme. All unredeemed points, unused rewards, and vouchers will be forfeited. Members will need to re-apply for new membership should they wish to re-join the programme.

14. Coupons and Vouchers have a validity period and Expiry Date stated on the Coupon/Voucher. They cannot be used or reissued beyond this date. Additional terms and conditions may be found on the Coupons/Vouchers

15. All redeemed Coupons/Vouchers can be used on the following day upon redemption.

16. Members may refer to the Rewards catalogue available at ‘Warehouz Membership’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

17. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

18. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

19. Members who have redeemed their points for any rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.

20. Members are responsible to examine, immediately upon receipt, the voucher for any damage. If the Voucher is found to be incomplete / damage, it needs to be exchanged on the spot.

21. The Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.

22. Member Credit Balance:

a. Your Member Credit Balance is available exclusively in Ringgit Malaysia (RM) and can only be used for purchases from the Company within Malaysia.

b. The minimum amount that can be loaded into your Member Credit Balance is RM10.

c. The maximum reloads permitted in amounts allowed in Member Credit Balance ranging from RM500.

d. The Company reserves the right to adjust the minimum and maximum limits of the Member Credit Balance at any time. Any such adjustments will be notified at the point of sale or through the Mobile App and will not be considered a variation of this Agreement.

23. Members to promptly notify the Company by email at tct.warehouz@gmail.com if you become aware of any fraudulent activity or theft of funds from your Member Credit Balance.

24. The Company reserves the sole right to terminate or suspend the use of Member Credit Balance, disable Member Credit Balance, or block any financial instruments (e.g., credit or debit cards) if it reasonably believes that the account activity is fraudulent, illegal, involves criminal activity, or if Member in breach of the Terms of Use.

25. The Member Credit Balance can only be used for purchasing the Company's goods and services. It is not a credit line, overdraft facility, or deposit account, and the funds in your Member Credit Balance do not earn interest, dividends, or any other type of income. Additionally, there is no statutory protection for the funds in your Member Credit Balance, and its value is not insured or guaranteed by any individual or organization.

26. The Company reserves the right to adjust your Member Credit Balance if it believes there has been a technical, clerical, billing, or accounting error. If Member have any questions about the transaction history, any corrections made, or if wish to dispute a transaction or correction applied to Member Credit Balance, please reach out via email at tct.warehouz@gmail.com. The Company will investigate and inform the results, and correct any verified errors as soon as the investigation is completed.

27. It is the Members’ responsibility to notify the management of any changes of personal particulars, lost or damaged card.

28. Members need to update or correct the provided personal data via the Mobile App from time to time.

29. Members are deemed to agree that the Personal Data may be used by Company for the purposes below.

a. To associate the Card to the Member and to update information (if required);

b. To process the application by the Member for related services;

c. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;

d. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;

e. Communication by Company to Member;

f. Investigation of complaints, suspected suspicious transaction and research for service improvement;

g. Prevention or detection of crime or fraud; and

h. Disclosure as required by law, rules, regulations, codes or guidelines.

30. Members are deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM)/ or WhatsApp message.

31. Members may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

32. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

33. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

34. The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

35. The Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:

a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

b. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

c. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

36. Contact Us:

· Contact No.: +60 16-584 1788

· Email Address: tct.warehouz@gmail.com

· HQ Address:

- TCT Trading Sdn Bhd

- Reg: 200201001556(569219-M)

- Factory Lot No.C14-18, Lorong Tembaga 3, Kawasan MIEL KKIP, Jalan Sepanggar, Menggatal, 88450 Kota Kinabalu, Sabah, Malaysia.