Restu Mart Membership Programme - Terms and Conditions

1.       The ‘Restu Mart Member Programme’ (Programme) and ‘Restu Mart’ Mobile App (Mobile App) are proprietary to Restu Mart Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.

2.       By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.

3.       Participation in the Member Programme is open to all citizens and non-residents aged 18 years old and above.

4.       This is a lifetime membership programme. Member who does not make any purchase or collect any point for 12 consecutive months will be removed from the Programme and all points and unused rewards or Vouchers will be deleted. Member will need to re-apply for new membership should they wish to re-join the programme.

5.       For Gold Member, every transaction of RM1 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum of RM1 and above on qualifying purchases in a single transaction.

6.       For Platinum Member, every transaction of RM2 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum of RM2 and above on qualifying purchases in a single transaction.

7.       In order to apply as Platinum Member, you are required to submit the following to the Company for approval,

a.       A receipt with transaction of RM1000 and above

b.       Business card or the picture of business premise 

8.       Purchase of the following items will not be entitled for collection of Points:

a.       All government-controlled items, i.e., rice, cooking oil, sugar, flour

b.       Gift card/cash vouchers purchases and promotions

c.       ePay services, i.e., mobile reload, IDD reload, online game reloads, e-wallet reload, Touch 'n Go reload, e-pay reload, Utilities Bills Payment, Payment to Authorities, etc.

d.       Delivery Charges, Repair & Service Charges.

9.       Once the Points have been credited corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the Points accumulated will be shown at the membership account within 24 hours. Members will be able to check up to 6 months loyalty transaction available at the Mobile App.

10.   The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The Points have no cash or monetary value.

11.   Members must present their Member Card to cashier before every transaction. Failure to do so, no point will be awarded for the purchase made.

12.   The Points accumulated will expire after 1 Year from the Year where the points are awarded. All the points will be zeroized and removed from the Member Account on 1^st of following month after 1 year.

For example,

13.   E-Gift Voucher has a validity period and Expiry Date will be stated in the E-Gift Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the E-Gift Voucher.

14.   All redeemed E-Gift Voucher via the Mobile App can be used on the following day upon redemption.

15.   The Member may refer to the Rewards catalogue available at the Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

16.   The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

17.   For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

18.   Member who has redeemed their points for any Vouchers, are not eligible for refund or cancellation from the Company.

19.   Member is responsible to examine, immediately upon receipt, the voucher for any damage. If the Voucher is found to be incomplete / damage, it needs to be exchanged on the spot.

20.   The Company reserves the rights to reject any request for the replacement of damaged voucher should the Members fail to return the same in the manner and within the time period set out as stated above.

21.   It is the Members’ responsibility to notify the Company Management of any changes of personal particulars.

22.   Member needs to update or correct the provided personal data via the Mobile App from time to time.  

23.   Member is deemed to agree that the Personal Data may be used by the Company for the purposes below.

a.       To associate the Card to Members and to update information (if required);

b.       To process the application by Members for related services;

c.       Management, operation and maintenance of Members' accounts, system including audit and exercising the rights of the Company under the terms and conditions;

d.       Designing new or improving existing services provided by the Company, our subsidiaries, associates and affiliates;

e.       Communication by the Company to Members;

f.        Investigation of complaints, suspected suspicious transaction and research for service improvement;

g.       Prevention or detection of crime or fraud; and

h.       Disclosure as required by law, rules, regulations, codes or guidelines.

24.   Member is deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) direct mail (DM) and/or Whatsapp message.

25.   Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of registration fee or points collected in any form for termination of membership.

26.   Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of Members' participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

27.   The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

28.   The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

29.   The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

30.   The Company shall not be liable for any loss or damage suffered by Members due to the following reasons:

a.       any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

b.       any failure or omission to notify Members of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

31.   A Member shall contact the Management via email restumartmembership@gmail.com in the event of any query.