RESTU MART SDN BHD MEMBERSHIP PRIVACY
POLICY
Effective Date: 01/09/2023
At Restu Mart
Sdn Bhd, we are committed to protecting your privacy and ensuring the security
of your personal information. This Privacy Policy outlines how we collect, use,
disclose, and safeguard your personal data as part of our membership program in
Restu Mart company. Please take a moment to read and understand this policy.
- Personal Information
Collection: We collect certain personal
information when you sign up for our membership program, such as your
name, contact details, address, date of birth, security PIN, password apps
and email address. Additionally, we may collect purchase history and
preferences to improve our services and offer personalized deals.
- Use of Personal Information: We use the collected information to manage your membership
account, offer personalized promotions, process transactions, and enhance
your shopping experience. This includes sending you newsletters, offers,
and updates related to our supermarket and membership program.
- Disclosure of Personal
Information: We may share your personal
information with trusted third parties who assist us in providing
services, such as payment processors and marketing partners. We do not
sell, rent, or trade your personal information to any third parties for
their marketing purposes.
- Data Security: We implement technical and organizational measures to ensure
the security of your personal information. However, no data transmission
over the internet can be guaranteed as 100% secure. While we strive to
protect your personal data, we cannot guarantee the security of any information
you transmit to us.
- Retention of Personal
Information: We retain your personal
information as long as necessary to fulfil the purposes for which it was
collected, unless a longer retention period is required by law. Once your
information is no longer needed, it will be securely disposed of.
- Your Rights: You have the right to access, correct, and update your
personal information in our records. You can also request the removal of
your data or object to certain processing activities. To exercise these
rights, please contact our customer support.
- Cookies and Tracking: We may use cookies and similar tracking technologies to
enhance your online experience and gather information about how you use
our website. You can manage your cookie preferences through your browser
settings.
- Children's Privacy: Our membership program is intended for individuals aged 18 and
above. We do not knowingly collect personal information from children
under the age of 18 without parental consent.
- Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect
changes in our practices or legal obligations. Any modifications will be
effective upon posting the updated policy on our website.
- Contact Us: If you have any questions, concerns, or requests regarding
your personal information and this Privacy Policy, please contact our Data
Protection Officer at restumartmembership@gmail.com.
By becoming a
member of Restu Mart Sdn Bhd, you agree to the terms outlined in this Privacy
Policy. We encourage you to review this policy periodically to stay informed
about how we are protecting your personal information.
Restu Mart Sdn Bhd
Lot 16, Block B,
Bundusan Industrial Park,
88300 Penampang, Sabah.
Contact No: 019-370 7777 /019-886 8287
restumartmembership@gmail.com.
This Privacy Policy was last updated on 01/09/2023.
Restu Mart Membership
Programme - Terms and Conditions
1. The ‘Restu Mart Member Programme’ (Programme)
and ‘Restu Mart’ Mobile App (Mobile App) are proprietary to Restu Mart Sdn Bhd (Company)
where acceptance of any person(s) to the Programme shall be subject to the
approval of the Company and once accepted by the Company, participation by any
such person (Member) in the Programme shall be subject to the terms and
conditions contained herein. The Programme is only accepted at Company branded
supermarket (Supermarket) situated in Malaysia or the participating merchants
that registered with the Company.
2. By joining the Member Programme, Member
will be deemed to have accepted the terms and conditions. The Company reserves
the rights to make amendments or variations to the terms and conditions from
time to time.
3. Participation in the Member Programme
is open to all citizens and non-residents aged 18 years old and above.
4. This is a lifetime
membership programme. Member who does not make any purchase or collect any
point for 12 consecutive months will be removed from the Programme and all
points and unused rewards or Vouchers will be deleted. Member will need to
re-apply for new membership should they wish to re-join the programme.
5. For Gold Member, every transaction of
RM1 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum of
RM1 and above on qualifying purchases in a single transaction.
6. For Platinum Member, every transaction
of RM2 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum
of RM2 and above on qualifying purchases in a single transaction.
7. In order to apply as Platinum Member,
you are required to submit the following to the Company for approval,
a.
A
receipt with transaction of RM1000 and above
b.
Business
card or the picture of business premise
8. Purchase of the following items will
not be entitled for collection of Points:
a.
All
government-controlled items, i.e., rice, cooking oil, sugar, flour
b.
Gift
card/cash vouchers purchases and promotions
c.
ePay
services, i.e., mobile reload, IDD reload, online game reloads, e-wallet
reload, Touch 'n Go reload, e-pay reload, Utilities Bills Payment, Payment to
Authorities, etc.
d.
Delivery
Charges, Repair & Service Charges.
9. Once the Points have been credited
corresponding to the Qualifying Purchases, a transaction receipt prepared by
the cashier at the checkout counter shall be issued to the Member. Such
transaction receipt shall be conclusive record of the Qualifying Purchases made
as for the Points accumulated will be shown at the membership account within 24
hours. Members will be able to check up to 6 months loyalty transaction
available at the Mobile App.
10. The Points awarded and credited to the
Card cannot be transferred or assigned to another Card or any other card issued
by or on behalf of the Company or combined or aggregated with the Points of
such Card or card or otherwise dealt with except in accordance with this
Agreement. The Points have no cash or monetary value.
11. Members must present their Member Card
to cashier before every transaction. Failure to do so, no point will be awarded
for the purchase made.
12. The Points accumulated will expire
after 1 Year from the Year where the points are awarded. All the points will be
zeroized and removed from the Member Account on 1st of following
month after 1 year.
For example,
13. E-Gift Voucher has a validity period and
Expiry Date will be stated in the E-Gift Voucher, beyond which they cannot be
used or reissued. Additional terms and conditions may be found at the E-Gift Voucher.
14. All redeemed E-Gift Voucher via the Mobile
App can be used on the following day upon redemption.
15. The Member may refer to the Rewards
catalogue available at the Mobile App or
the participating outlet for redemption, which shall be for the purpose of
information and illustration only and shall not be construed as constituting
any representation or warranty as to their availability.
16. The Company gives no representation or
warranty with respect to any products and/or services featured in the Rewards
catalogue. Where the Rewards are covered under any manufacturers' warranty, any
disputes or claims shall be forwarded directly to the manufacturers concerned.
17. For Rewards that are to be redeemed
from participating merchants or suppliers of Rewards as shall be appointed by
the Company from time to time, the Member shall present his/her Card and
national identity card (NRIC) for Rewards redemption.
18. Member who has redeemed their points
for any Vouchers, are not eligible for refund or cancellation from the Company.
19. Member is responsible to examine,
immediately upon receipt, the voucher for any damage. If the Voucher is found
to be incomplete / damage, it needs to be exchanged on the spot.
20. The Company reserves the rights to
reject any request for the replacement of damaged voucher should the Members
fail to return the same in the manner and within the time period set out as
stated above.
21. It is the Members’ responsibility to
notify the Company Management of any changes of personal particulars.
22. Member needs to update or correct the
provided personal data via the Mobile App from time to time.
23. Member is deemed to agree that the
Personal Data may be used by the Company for the purposes below.
a. To associate the Card to Members and
to update information (if required);
b. To process the application by Members for
related services;
c. Management, operation and maintenance
of Members' accounts, system including audit and exercising the rights of the
Company under the terms and conditions;
d. Designing new or improving existing
services provided by the Company, our subsidiaries, associates and affiliates;
e. Communication by the Company to Members;
f.
Investigation
of complaints, suspected suspicious transaction and research for service
improvement;
g. Prevention or detection of crime or
fraud; and
h. Disclosure as required by law, rules,
regulations, codes or guidelines.
24. Member is deemed to have subscribed to
the marketing mailing list upon registered as a ‘Member’ in the App and the
Company will send or deliver the marketing information and relevant updates
(“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM)
direct mail (DM) and/or Whatsapp message.
25. Member may terminate his/her
membership anytime by giving notice in writing to the Company. However, there
will be no refund of registration fee or points collected in any form for
termination of membership.
26. Any abuse or fraud with respect to The
Points under the Programme or redemption of Rewards will result in the
cancellation of Members' participation in the Programme, cancellation of the
Card and revocation of The Points or return of redeemed Rewards (or its
reasonable compensation thereto).
27. The Company reserves the right to
restrict, suspend, or change the features and benefits of the membership
programme, including the terms and conditions from time to time without prior
notice or assigning any reasons.
28. The Company shall not be liable for
any loss of accumulated The Points or loss or damage suffered as a result of
any defect or error in any machines or inability to retrieve any information or
data from the computer system.
29. The Company shall not be liable
howsoever for any errors, delays, loss or damage, which may be directly or
indirectly due to breakdown, failure of machinery or the processor; or industry
dispute, war, act of God, system failure and anything outside the control of
the Company.
30. The Company shall not be liable for
any loss or damage suffered by Members due to the following reasons:
a. any statement, communication or
implication arising from any revocation, suspension or restriction of the use
of the Card; and
b. any failure or omission to notify
Members of any changes in the terms and conditions of this Agreement, Rewards
Guide, participating companies, Qualifying Purchases and The Points awarded for
Qualifying Purchases.
31. A Member shall contact the
Management via
email restumartmembership@gmail.com in the event of any query.