Panda | CRM

Privacy Policy
Terms & Conditions

PRIVACY NOTICE

Matahari’s Personal Data and Privacy Policy

Pasaraya Matahari Group (“Matahari”) views and treats your Personal Data seriously.

In view of this, we have developed a Privacy Policy that guides how Matahari collects, processes, uses, discloses, transfers and stores your Personal Data.

Collection & Use of Personal Data

In this policy, ‘Personal Data’ refers to information that relates directly or indirectly to you, who is identified or identifiable from that information, or from that and other information. During the course of your transactions and dealings with Matahari, you may be requested to furnish your Personal Data from time to time. Matahari may share your Personal Data with their third party service providers in a consistent manner with this Privacy Policy. Matahari may also combine your Personal Data with other relevant information to provide and improve Matahari’s products and services. If you do not provide us with your Personal Data, we may not be able to perform our services for you.

Scope of Personal Data collection

When you carry out transactions with Matahari, we may collect the following Personal Data from you:

– Name

– National registration identity card (NRIC) number or passport number

– Gender

– Contact information:

– Telephone number

– Email address

– Postal address

– Contact preference

– Salary range

The list of Personal Data stated above is not exhaustive and may include other relevant Personal Data(depending on the nature of the transaction).

How Matahari uses your Personal Data

Your Personal Data that Matahari collects allows us to process your transactions with us in a timely, relevant manner.

Your Personal Data also allows us to keep you posted on Matahari’s latest promotions, announcements and events, as well as assist us in improving our products and services.

From time to time, Matahari may use your Personal Data to send important notices, emails, letters or short messaging service (SMS) messages – such as communications regarding any promotional activities of Matahari, your purchases and policy updates/changes. As such information is crucial in your dealings with Matahari, you are advised not to opt out of receiving such communications. Matahari may also use your Personal Data for internal purposes such as auditing, data analysis, and research to improve Matahari’s products, services and customer communications. Matahari may also share your Personal Data with third party providers that provide services such as

information processing, payment processing, order fulfillment, delivery, managing and enhancing customer data, customer service, and customer research or satisfaction surveys.

Protection of Personal Data

Matahari will take necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.

Retention of Personal Data and Access

We at Matahari endeavour to make it easy for you to keep your information accurate, complete and up to date. We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is permitted or required by law. You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting Matahari at admin@ppmatahari.com where applicable. You may also request that we correct the data if it is inaccurate, or delete the data if Matahari is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise others’ privacy, are extremely impractical, or for which access is not otherwise required by local law.

Matahari reserves the right to update and amend this Policy from time to time. Any material changes to this Policy will be updated and published on our website.

‘Pasar Raya Matahari’ Membership Programme’s Terms And Conditions

1. The ‘Pasar Raya Matahari’ (Programme) is proprietary to PUSAT BORONG MATAHARI SDN BHD, PUSAT BORONG MATAHARI (SHAH ALAM) SDN BHD, PUSAT BORONG MATAHARI (KTP) SDN BHD, PUSAT PERNIAGAAN MATAHARI SDN. BHD. And all affiliated companies, where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.

2. In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the right to make amendments or variations to the terms and conditions from time to time.

3. Participation in the Pasar Raya Matahari Membership Programme is open to all citizens and non-residents aged 18 years old and above.

4. The application fee for membership card is RM 10.00 and the renewal fee per year is RM 10.00.

5. The point will be awarded for every transaction of RM 1 (exclusive of tax) to 1 loyalty Points. Members must spend minimum RM 1 and above on qualifying purchases in a single transaction.

6. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the loyalty Points accumulated will be shown at the membership account within 24 hours. Member will be able to check up to 6 months loyalty transaction available at the ‘Pasaraya Matahari’ Mobile App.

7. The following items are not included in the points’ calculation:

a. gift card/cash vouchers purchase

b. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc

c. Delivery Charges, Repair & Service Charge

8. The loyalty Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.

9. Member must present their ‘Pasar Raya Matahari’ E-Card to cashier before every transaction. Failure to do so will result no points will be awarded for the amount spent.

10. Member who does not pay the renewal fees will be removed from the Programme and all unredeemed points and unused rewards or Vouchers will be deleted at the discretion of the Company and without notice to Member. Member will need to reapply for new membership should they wish to rejoin the programme.

11. Points will be valid for 1 calendar year. Any unredeemed accumulated points will be removed from the Member Account on 1^st January of 2^nd Calendar Year.

No.	Points Earning Period (Calendar Year 1)	Points Redemption Period (Calendar Year 1)	Points to be Expired (Calendar Year 2)
1	Jan 2021 - Dec 2021	Jan 2021 - Dec 2021	1^st February 2022
2	Jan 2022 - Dec 2022	Jan 2022 - Dec 2022	1^st February 2023
3	Jan 2023 - Dec 2023	Jan 2023 - Dec 2023	1^st February 2024

12. E-Gift Voucher has a validity period of 1 month with expiry date stated in the E-Gift Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the E-Gift Voucher.

13. All redeemed E-Gift Voucher can only be used on the following day upon redemption.

14. The Member may refer to the Rewards catalogue available at ‘Pasaraya Matahari’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

15. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

16. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

17. Member who has redeemed his/her points for any ‘Pasar Raya Matahari’ rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.

18. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents there in is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.

19. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.

20. It is the Members’ responsibility to notify the Pasar Raya Matahari’s management of any changes of personal particulars, lost or damaged card.

21. Member need to update or correct the provided personal data via ‘Pasaraya Matahari’ Mobile App from time to time.

22. The Member agree that the Personal Data may be used by Company for the purposes below.

a. To associate the Card to the Member and to update information (if required);

b. To process the application by the Member for related services;

c. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;

d. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;

e. Communication by Company to Member;

f. Investigation of complaints, suspected suspicious transaction and research for service improvement;

g. Prevention or detection of crime or fraud; and

h. Disclosure as required by law, rules, regulations, codes or guidelines.

23. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).

24. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

25. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

26. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

27. Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

28. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

29. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:

a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

b. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

c. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases

30. A Member is required to contact the Pasar Raya Matahari’s email at admin@ppmatahari.com in the event of any query, or through the contact submission form via www.pasarayamatahari.com.