1. The ‘Mercearia Neighbourhood Grocer’ Membership Programme (Programme) and ‘Mercearia Grocer’ Mobile App (Mobile App) are proprietary to MAHSA Grocers Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company. 

2. By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.

3. Participation in the Programme is open to all citizens and non-residents aged 18 years old and above.

4. The point will be awarded for every transaction of RM1 (exclusive of tax) to 1 loyalty Points. Members must spend minimum RM1 and above on qualifying purchases in a single transaction.   

5. There are 3 Membership Tiers under the Mercearia Neighbourhood Grocer Membership Programme — Silver, Gold and Platinum. 

6. The Membership Tiers eligibility is determined based on the total accumulated spending within a 3-month period, taking the below examples:

o Silver Member who accumulates a minimum total spending of RM500 and above within Jan 2025 – March 2025 will be upgraded to Gold Membership Tier on 1st of April 2025.

o Gold Member who accumulates a minimum total spending of RM750 and above within April 2025 – June 2025 will be upgraded to Gold Membership Tier on 1st of July 2025.

7. Silver Member will earn 1 Point for every RM1 spent (exclusive of tax) on qualifying purchases. A minimum spend of RM1 is required per transaction to earn Points.

8. Gold Member will earn 1 Point for every RM1 spent (exclusive of tax) on qualifying purchases. A minimum spend of RM1 is required per transaction to earn Points.

9. Platinum Member will earn 2 Points for every RM1 spent (exclusive of tax) on qualifying purchases. A minimum spend of RM1 is required per transaction to earn Points.

10. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made.

11. Each person can only register and own one Member Card at any one time. The Member Card is not transferable and can only be used by the rightful owner.

12. The following items are not included in the points’ calculation:

a. Government controlled items (flour, sugar, rice, oil and etc)

b. gift card/cash vouchers purchase, 

c. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc. 

d. Delivery Charges, Repair & Service Charges

13. The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value. 

14. Member must present their ‘Mercearia Neighbourhood Grocer’ eCard or Membership card to cashier before every transaction. Failure to do, no point will be awarded for the purchase.

15. The Points accumulated will expire after 1 Year from the month of issuance. All the points will be expired/zeroised in following month after 1 Year.

16. All Coupons/Vouchers have a validity period with an expiry date clearly stated on them. After the expiry date, they cannot be used or reissued. Additional terms and conditions can be found on the Coupons/Vouchers.

17. The Member may refer to the Rewards catalogue available at ‘Mercearia Grocer’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability. 

18. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

19. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

20. Member who has redeemed his/her points for any ‘Mercearia Neighbourhood Grocer’ rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.

21. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.

22. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above. 

23. Member need to update or correct the provided personal data via ‘Mercearia Grocer’ Mobile App from time to time.  

24. The Member agree that the Personal Data may be used by Company for the purposes below.

a. To associate the Card to the Member and to update information (if required);

b. To process the application by the Member for related services;

c. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;

d. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;

e. Communication by Company to Member;

f. Investigation of complaints, suspected suspicious transaction and research for service improvement;

g. Prevention or detection of crime or fraud; and

h. Disclosure as required by law, rules, regulations, codes or guidelines.

25. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). 

26. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

27. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

28. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

29. Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

30. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

31. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:

a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

b. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

c. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

32. A Member is required to contact the ‘Mercearia Neighbourhood Grocer’ Hotline at +60 16-230 0351 or email to admin@mahsagrocers.com.my in the event of any query.