Lintas Membership Programme - Privacy Policy


PRIVACY POLICY

Lintas Supermarket Sdn Bhd (“the Company, We, our or us”) is committed to protecting the personal data of the applicants and members(“Member, you or yours”) of our Lintas Superstore Membership card programme (“Programme) and will take necessary and relevant measure to safeguard the Members’ personal data in accordance with the Personal Data Protection Act 2010.

This policy explains how the Company collects and processes your personal data and governs the manners in which the Company uses, maintains, and discloses the collected personal data.

This policy only applies to the personal data of individuals that are processed for commercial transactions.

 

1.       Personal data

Personal data means any information provided by you that relates to and/or relates back to you including but not limited to your: Name; Age; Gender; Race; Religion; Nationality; Identity card/passport number; correspondence/office/e-mail address; marital status, Horne/Office/Mobile phone/facsimile number; Bank Account Information; Login/admin password; and any other personal data as defined and described under Personal Data Protection Act 2010 (“PDPA”).

 

2.       Collection of personal data

The Company may collect the personal data of the Members who are using our Services (as defined below). The processing and utilization of the Member’s personal data will be done in accordance with this Policy, the PDPA, and all applicable laws.

Using our Services means:

a.       Being a member of the Programme;

b.      Shopping with us in our stores;

c.       Register on and using our mobile application (‘App”) where this Policy is posted;

d.      Signing up for electronic direct marketing communication such as a newsletter you receive from us via e-mail or SMS; or

e.      Signing up for any membership with us, or taking part in surveys, competitions, or events organized by us.

Your personal data may be collected when:

a.          F use our Services;

b.         You shop with us at our stores or use our App;

c.          You contact us or we contact you or you take part in promotions, competitions, surveys, or reviews about our Services;

d.         When you participate in charity or corporate social responsibility events organized by us or by any other entities or groups supported by us.

 

3.       Purpose of collecting and processing your personal data

The collecting and processing of your personal data may include, but are not limited to the following purposes:-

a.       To process your requested services;

b.      To process your, redemption and payment transactions, delivery of notice, forms, letter, and other documents necessarily required;

c.       To respond to your inquiries;

d.      Communications with you and delivery of information by any communication methods including, but not limited to e-mail, telephone calls, facsimile, short message services, social media, and other services;

e.      Any other purposes provided for in our services and/or products offered by us;

f.        Market survey and trend analysis;

g.       Prevention, hindrance, and reporting of any criminal activities including but not limited to, fraud, bribery, and money laundering;

h.      Compliance with any legal requirement and/or to make any disclosure under the requirements of any applicable law, regulations, direction, court orders, guidelines, circulars, or codes that are applicable to us;

i.         For internal records and maintenance of our user database;

j.        For the Company’s credit risk management and credibility worthiness check of its users; and

k.       To monitor, review, and improve the Company’s Services.

Note: You are deemed to have subscribed to our marketing mailing list upon your registration as a Member in the App and we will send or deliver to you our marketing information and relevant updates ("Newsletters(s)’) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). if you wish to unsubscribe from our marketing mailing list, you may do so by submitting your request to regmemberlts@gmail.com , or clicking the “unsubscribe” link in the Newsletters emailed to you.

4.   Disclosing your personal data

The Company may disclose your personal data to the following parties (including those located overseas) for the purpose stated below:

a.       Agents and service providers who provide services relating to the purposes of which the personal data is collected including data processing services;

b.      Any person, who is under a duty of confidentiality and who has undertaken the responsibility to keep such date confidential and;

c.       The Company’s related and associated companies and affiliates.

The Company will not disclose your personal data to any unaffiliated third parties without consents unless such personal data is required by law or in good faith and such action is necessary to comply with any law enforcement agency requirements, court order or legal processes. In addition, the Company does not sell, trade, or rent your personal data to others.

 

5. Accessing and updating your personal data

If any Member would like to access, update or correct the provided personal data, such Member may do so by submitting his/her request to regmemberlts@gmail.com .

 

 

6.    Length of Keeping the personal data

The Company will not keep your personal data longer than we need to and the period of time of which we keep your personal data depends on several factors, including:

a.       The reason we collect the information;

b.      The period since we have collected it;

c.       Any legal/regulatory reason for us to keep it; and

d.      The need to protect you or us.

 

 

7.   Cookies

Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognized when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality in our App, and to improve your customer experience.

 

Cookies are coded into the App and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device’s privacy settings.

 

8.   Your obligations

It is your obligation to supply your personal data to us in the most accurate manner. If you do not provides us with the correct and accurate personal data, we are unable to, process your personal data on your behalf, for the purposes stated in section 3 herein, or effectively render our services to you, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

 

9.  . Your right to access and correct your personal data

a.       Right to request access to personal data

Subject to our right of refusal under the PDPA, you are entitled to request access to your personal data that is processed by us with reasonable notice.

b.      Right to request correction of personal data

Subject to our rights of refusal under the Act, you are entitled to request the correction of your personal data that is inaccurate, incomplete or out-of-date with reasonable notice.

c.       Right to limit our processing of your personal data

You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

 

10  Change to this policy

The Company reserves the right to amend or update this Policy at any time to reflect changes in the law, our business practices, processes or structure upon the update or amendment, The Member acknowledge and agree that it is the Member responsibility to review this policy periodically and become aware of any modification.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

 

 

 

 

 

 

 

Lintas Membership Programme - Terms and Conditions

 

1.      The ‘Lintas Member Programme’ (Programme) and ‘Lintas’ Mobile App (Mobile App) are proprietary to Lintas Superstore Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.

 

2.      By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.

 

3.      Participation in the Member Programme is open to all citizens and non-residents aged 18 years old and above.

 

4.      The Registration fee for the Membership Programme is RM 10.00 and the Renewal fee per year is RM 5.00.

 

5.      Upon card expiry, Membership will be suspended and must be renew within the grace period of 6 months. At the end of Grace Period, card will be terminated and new registration is required to join the Membership.

 

6.      Every transaction of RM3 (exclusive of tax) will be awarded 1 Point. Members must spend a minimum of RM 3 and above on qualifying purchases in a single transaction.

 

7.      Purchase of the following items will not be entitled for collection of Points:

a.      All government-controlled items, i.e., rice, cooking oil, sugar, flour

b.      Gift card/cash vouchers purchases and promotions

c.       ePay services, i.e., mobile reload, IDD reload, online game reloads, e-wallet reload, Touch 'n Go reload, e-pay reload, Utilities Bills Payment, Payment to Authorities, etc.

d.      Delivery Charges, Repair & Service Charges.

 

8.      Once the Points have been credited corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the Points accumulated will be shown at the membership account within 24 hours. Members will be able to check up to 6 months loyalty transaction available at the Mobile App.

 

9.      The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The Points have no cash or monetary value.

 

10.   Members must present their Member Card to cashier before every transaction. Failure to do so, no point will be awarded for the purchase made.

 

11.   The Points accumulated will expire after 2 Years from the Year where the points are awarded. All the points will be zeroize and removed from the Member Account on 1st of following month after 2 years.

 

For example, 

No.

Points Earning Period
(Year 2)

Points Redemption Period
(Year 2)

Points will be Expired
(Following month after 2 Year)

1

1 – 30 Nov 2023

1 Nov 2023 – 30 Nov 2025

1 Dec 2025

2

1 – 31 Dec 2023

1 Dec 2023 – 31 Dec 2025

1 Jan 2026

3

1 – 28 Feb 2024

1 Feb 2024 – 28 Feb 2026

1 Mar 2026

 

12.   E-Gift Voucher has a validity period and Expiry Date will be stated in the E-Gift Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the E-Gift Voucher.

 

13.   All redeemed E-Gift Voucher via the Mobile App can be used on the following day upon redemption.

 

14.   Member who has redeemed their points for any Vouchers, are not eligible for refund or cancellation from the Company.

 

15.   Member is responsible to examine, immediately upon receipt, the voucher for any damage. If the Voucher is found to be incomplete / damage, it needs to be exchanged on the spot.

 

16.   The Company reserves the rights to reject any request for the replacement of damaged voucher should the Members fail to return the same in the manner and within the time period set out as stated above.

 

17.   It is the Members’ responsibility to notify the Company Management of any changes of personal particulars.

 

18.   Member needs to update or correct the provided personal data via the Mobile App from time to time.  

 

19.   Member is deemed to agree that the Personal Data may be used by the Company for the purposes below.

a.       To associate the Card to Members and to update information (if required);

b.      To process the application by Members for related services;

c.       Management, operation and maintenance of Members' accounts, system including audit and exercising the rights of the Company under the terms and conditions;

d.      Designing new or improving existing services provided by the Company, our subsidiaries, associates and affiliates;

e.       Communication by the Company to Members;

f.        Investigation of complaints, suspected suspicious transaction and research for service improvement;

g.       Prevention or detection of crime or fraud; and

h.      Disclosure as required by law, rules, regulations, codes or guidelines.

 

20.   Member is deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) direct mail (DM) and/or Whatsapp message.

 

21.   Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of registration fee or points collected in any form for termination of membership.

 

22.   Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of Members' participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

 

23.   The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.