TERMS & PRIVACY POLICIES

OVERVIEW

This website is owned and operated by Kenwingston Grocer Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Kenwingston Grocer Sdn Bhd. This Privacy Policy explains how we use, disclose, and protect the personal information we collect. “Customer” / “you” means the individual who places an Order of a Product or Products on the Site.

By accessing this website, you acknowledge that you accept these Terms and Conditions. In the event that you do not understand or accept any of the terms set out herein, you should discontinue your use of this website.

 

SECTION 1 - ONLINE STORE TERMS

By using the website, you acknowledge that you have read and understood the Terms and Conditions set by Kenwingston Grocer Sdn Bhd and will comply by all of its provisions. We reserve the right to change the Terms and Conditions at any time and your continued use of the website denotes that you agree to be bound by the new Terms and Conditions.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission from us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - PRICING, PRODUCT AVAILABILITY, AND FEES

Please note that product prices and product availability may change without prior notice. We do our best to ensure that our system provides accurate information on the prices of products available on this site.

Pricing:

The prices published on memizooozooogrocer.com website and mobile app are always the same as the store price. However, due to the time difference between the time the order is placed and the goods picked for delivery, the price may differ (due to promotion start/end, new packaging, weight change, and etc.).

 

However, the final price will be the price on the day the goods are picked for delivery.

 

Product Availability:

Confirmation e-mail does not guarantee that all the items you ordered will be available or we will be able to send your order.

Since our stock fluctuates throughout the day, all products displayed on the website are subject to final confirmation of availability at corresponding Kens’ grocer outlets on the day the goods are picked for delivery.

In some cases, the product you ordered is NOT described as out of stock during the purchase period, but it may NOT be available during the picking period. We will notify you via in-app notification/email as soon as we begin to process your order.

 

Fees:

Where applicable, you shall be charged according to the prices stated on this site and such other miscellaneous fees such as delivery fees, administrative fees and returning fees, and etc. inclusive of goods and service tax (SST).

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services on the website may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. Some images for the products might be outdated and we also cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and will not have any liability or responsibility for any third-party materials or websites.

 

SECTION 9 - ERRORS, INACCURACIES AND OMISSONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

 

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

 

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Ken’s grocer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ken’s Grocer and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

SECTION 14 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 16 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.


SECTION 17 - CHANGES TO TERMS OF SERVICE

We reserve the right to amend, modify, add, delete and make corrections to these Terms and Conditions at any time, which are effective upon posting. It is your responsibility to review these Terms and Conditions periodically to be aware of such modifications. You are responsible for regularly checking for any changes to these Terms and Conditions. Your continued use of this website after any such changes are released shall be deemed as your acceptance and agreement of such changes.

 

SECTION 18 - QUESTIONS & CONTACT INFORMATIONS

These Terms of Service shall be governed by Kens’ grocer. Questions or comments about the Terms of Service should be sent to us at online.kensgorcer@gmail.com.

 

PRIVACY POLICY

 

This Privacy Policy has been created by Kenwingston Grocer Sdn Bhd. We are committed in protecting your personal information in accordance with the Personal Data Protection Act 2012 (“PDPA 2012”). This Privacy Policy explains how we use, disclose, and protect the personal information we collect. 

 

By accepting this Privacy Policy, you understand and agree that Kens’ grocer may provide your Personal Information to third parties to the extent necessary or desirable for the purposes stated above. Please DO NOT provide any personal data to us if you do not accept this Privacy Policy.

 

 

HOW DO WE USE YOUR PERSONAL INFORMATION

a)     Personal Information collected by Kens’ grocer/ Memi Zooo Zooo Grocer will be/is used to process your order and to manage your account;

b)    Processing your application under any Ken’s Grocer/ Memi Zooo Zooo Grocer Programmes;

c)     Inform you of promotions, offers, surveys, events, products and services, which may be of interest to you, from selected partners.

d)    Notify and invite you to events and activities organized by Ken’s grocer/ Memi Zooo Zooo Grocer , our other affiliate companies, our selected partners, sponsors or advertisers.

e)     Send you alerts, newsletters, updates, mailers, promotional materials, special privileges and festive greetings from Ken’s grocer/ Memi Zooo Zooo Grocer, our selected partners, sponsors or advertisers.

 

Who Do We Disclose Your Data To?

a) Any affiliate, subsidiary or partner of Kens’Grocer/ Memi Zooo Zooo Grocer .

b) Our technology, marketing and logistics service providers.
c) Credit card and payment processing companies.

d) Auditors, professional advisories

e) Any other person and / or oganisations which Kens’Grocer/ Memi Zooo Zooo Grocer may think fit

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We reserve the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes.




TERMS AND CONDITIONS FOR Ken’s Grocer E-STORE

This MemiZoooZooo mobile app is owned and operated by Kenwingston Grocer Sdn Bhd.

This Platform provides consumers a convenient way to purchase home products and office supplies. The Terms of this Agreement will apply to visitors as well as account holders. By using the platform, you acknowledge that you have read and understood the terms and conditions of this agreement and will comply by all of its provisions. We deserve the right to change the Agreement at any time and your continuous use of the platform denotes that you accept any revised terms.

 

1.       GENERAL

1.1.   You agree that the Company reserves the right to amend these terms and conditions at any time, in the Company’s sole discretion, by posting any such amendment(s) to the Company’s platform without prior and separate notice.

1.2.   Your continued use of the site or any part of it after amendment to these terms and conditions is posted will be deemed as full knowledge and acceptance of the revised terms and conditions. If you do not agree to any such amendment(s), your sole recourse shall be to cease using the site.

 

2.       REGISTRATION AND ACCOUNT SECURITY

2.1.   To register with the account, you must be over eighteen (18) years of age.

2.2.   Customer is required to register before placing any order through this platform. During the registration:

·          You must provide us with accurate, complete and up to date registration information;

·          You must safeguard your username and password;

·          You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.

2.3.   The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2.4.   Members must register their personal details or business information and keep the Company informed of any changes via the Ken’s Grocer App.

2.5.    Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this platform using your login.

2.6.   Should you find any unauthorised use of your login, you shall notify the Company immediately and effectively.

 

3         PRICE AND PRODUCT

3.1   The Company shall make every effort to ensure that prices, details and sizes of products on this platform are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.

3.2   The Company shall make every effort to ensure products displayed on the platform are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and range.

3.3   Prices charged for purchases on this platform may be different from those charged in our stores.

3.4   The prices charged are those applicable on the day you order.

3.5   When ordering goods by weight, Kenwingston Grocer reserves the right to supply goods with a weight difference. However, Kenwingston Grocer shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

3.6   All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfil any of the products or services in your order, we will notify you by phone or email.

3.7   All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognise the products only. The actual size, dimension and colour of the products may differ.

 

4         ONLINE ORDER

4.1. Once you have selected a product that you wish to order via Ken’s Grocer E-Store, you will then be shown (on the platform) the charges you must pay including taxes, if applicable, and any applicable delivery charges.

4.2. Customer shall pay for the order in full at the time of ordering by supplying us with your payment options acceptable by us.

4.3. We shall not be obliged to supply the product to you until we have accepted your payment of the order.

4.4. Until the time when we accept your payment of the order, we reserve the right to refuse to process your order or hand the products to you.

4.5. You reserve the right to cancel your order if we found any dispute or potential fraud.

 

5.       Availability

5.1   The availability of the goods presented on the Platforms depends on stock in stores and the Company does not guarantee the availability of goods.

5.2   In order to ensure that goods are available to all customers, the Company has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce which would use up all the stock of that store, the store may only deliver 5 bottles.

5.3   The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.

5.4   If the goods requested by the Customer are unavailable due to factors beyond the Company’s control, the Company shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item.

5.5   On delivery the substituted goods will be separated from the other products requested by the Customer and the customer shall be entitled to refuse to accept the substituted goods either in full or partially.

5.6   The amount for the goods that are not accepted shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.

5.7   Delivery charges will be imposed for cancellation/refund request agreed by both parties, the Company and the Customer.

 

6.       SHIPPING POLICY

KEN’S GROCER ONLINE DELIVERY CONCEPT

1)      Same Day Delivery

If you place order starts from 6am till 11.59am, your order will be delivered after it has been processed and completed at any time today.

2)      Next Day Delivery

If you place order start from 12pm till 5.59am, your order will be delivered after it has been processed and completed at any time next day.

The delivery charge will be calculated from the online outlet depending on the outlet you choose:

-          Kens’Grocer Cyberjaya 

3)      Pick up

Order groceries online and Pickup at local store you choose, there are 2 slots to collect your order:

12 pm- 1 pm

6pm – 7 pm

Ken’s Grocer offers Free Grocery Pickup for all orders.

Our pickup point is located near the Cashier Counter in our outlets.

4)      Delivery information

You shall be responsible to ensure that the delivery information you given in the website / app is complete and accurate.  We will not be liable for late delivery or non-delivery of your order resulted by wrong / incomplete delivery information.

 

7.       CANCELLATION

7.1   The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer's credit card account depending on the period of time your financial institution required to arrange for the refund.

7.2   You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline 013-787 8662 (KSG Cyberjaya)

8         RETURN / REFUND

8.1   When can I apply for a Return / Refund?

a)       Received the wrong items

b)      Received Defective items

c)       Did not receive the order

8.2   Not Exchangeable and refundable

a)       Perishable goods

b)      Liquid items

c)       Cooked and beverage items

8.3   REQUEST FOR EXCHANGE   

·       Buyer shall inspect and verify the items of the parcel as soon as the order arrives.

·       Buyer shall contact us immediately via email at online.kensgrocer@gmail.com  if received the wrong or defective items.

·       Ken’s Grocer may request for photo, proof and / or additional information to properly investigate the issue with your order.

8.4   REFUND PROCESS

·       We will notify you once we inspected your return, and let you know if the refund was approved or not. If approved, Ken’s grocer will refund your purchase or replace any product.


Refund & Return Address  (Based on your nearest location)

Cyberjaya Outlet’s address:                      02-07 to 02-13A,

                                          Kenwingston Business Centre,

                                           Kenwingston Square Garden,

                                           Persiaran Bestari, Cyber 9,

                                           63000 Cyberjaya, Selangor.


‘Ken’s Grocer’ Membership Programme’s Terms And Conditions:

  1. The ‘Ken’s Grocer’ Membership Programme and ‘Ken’s’ Mobile App are proprietary to Kenwingston Grocer Sdn. Bhd. where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.
  2. In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the right to make amendments or variations to the terms and conditions from time to time.
  3. Participation in the Ken’s Grocer Membership Programme is open to all citizens and non-residents aged 18 years old and above.
  4. Every transaction of RM1 (exclusive of tax) will be awarded 1 loyalty Points. Member must spend a minimum RM1 and above on qualifying purchases in a single transaction.
  5. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the loyalty Points accumulated will be shown at the membership account within 24 hours. Member will be able to check up to 6 months loyalty transaction available at the Ken’s Grocer Mobile App.
  6. Purchase of the following items are not entitled for points awarding:
    • Gift card/cash vouchers purchase,
    • ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc.
    • Repair & Service Charges
  7. The loyalty Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.
  8. Member must present their Ken’s Grocer E-Card to cashier before every transaction. Failure to do, no point will be awarded for the purchase.
  9. The loyalty Points accumulated in Member's Card will expire after 2 Years from the month where the loyalty Points are awarded. All the loyalty Points will be zeroized in the 30th November after 2 years.
  10. Points accumulated will expire in the event that member does not make any Qualifying Purchase and earn any points within twelve (12) months from the date the last points were awarded. In such event, the card will be cancelled and accumulated points will be forfeited at the discretion of the Company and without notice to Member.
  11. Members will need to reapply for new membership should they wish to rejoin the programme.
  12. eGift Voucher has a validity period of 1 month with expiry date clearly stated in the eGift Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the eGift-voucher.
  13. The Member may refer to the Rewards catalogue available at Ken’s Grocer Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability. 
  14. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.
  15. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.
  16. Member who has redeemed his/her points for any Ken's Grocer rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.
  17. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.
  18. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.
  19. It is the Members’ responsibility to notify the Ken’s Grocer’s management of any changes of personal particulars, lost or damaged card.
  20. Member need to update or correct the provided personal data via Ken’s Grocer Mobile App from time to time. 
  21. The Member agree that the Personal Data may be used by Company for the purposes below.
    • To associate the Card to the Member and to update information (if required);
    • To process the application by the Member for related services;
    • Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;
    • Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
    • Communication by Company to Member;
    • Investigation of complaints, suspected suspicious transaction and research for service improvement;
    • Prevention or detection of crime or fraud; and
    • Disclosure as required by law, rules, regulations, codes or guidelines.
  22. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).
  23. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.
  24. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).
  25. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.
  26. The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.
  27. The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.
  28. The Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:
    • any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;
    • any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    • any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.
  29. A Member is required to contact the Ken’s Grocer Hotline at +6013 787 8662 (KSG Cyberjaya) in the event of any query.