Jin Hua Cold Storage Sdn Bhd (“the Company, we, our or us”) is committed to protect the personal data of the applicants and members (“Members, you or yours”) of our Jin Hua loyalty programme (“Programme”) and will take necessary and relevant measures to safeguard the Members’ personal data in accordance with the Personal Data Protection Act 2010.

This Policy explains how the Company collects and processes your personal data and governs the manners in which the Company uses, maintains and discloses the collected personal data.

This Policy only applies to personal data of individuals that are processed for commercial transactions.

1. Personal data

Personal data means any information provided by you which relates to and/or relates back to you including but not limited to your: Name; Age; Gender; Race; Religion; Nationality; Identity card/passport number; Correspondence/office/e-mail address; Marital Status; Home/Office/Mobile phone/facsimile number; Bank Account Information; login/admin password; and any other personal data as defined and described under Personal Data Protection Act 2010 (“PDPA”).

2. Collection of personal data

The Company may collect personal data of the Members who are using our Services (as defined below). The processing and utilisation of the Members’ personal data will be done in accordance with this Policy, the PDPA and all applicable laws.

Using our Services means:

a) being a member of the Programme;

b) shopping with us in our stores;

c) register on and using our mobile application (“App”) where this Policy is posted;

d) signing up for electronic direct marketing communication such as newsletter you receive from us via e-mail or SMS; or

e) signing up for any membership with us, or take part in surveys, competitions or events organised by us.

Your personal data may be collected when:

a) you use our Services;

b) you shop with us at our stores or use our App;

c) you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services;

d) When you participate in charity or corporate social responsibility events organized by us or by any other entities or groups supported by us.

3. Purpose of collecting and processing your personal data

The collecting and processing of your personal data may include, but not limited to the following purposes: -

a) to process your requested services;

b) to process reward, redemption and payment transactions, delivery of notice, forms, letters, and other documents necessarily required;

c) to respond to your enquiries;

d) communications with you and delivery of information by any communication methods including, but not limited to e-mail, telephone calls, facsimile, short message service, social media and other services;

e) any other purposes provided for in our Services and/or products offered by us;

f) market survey and trend analysis;

g) prevention, hindrance, reporting of any criminal activities including but not limited to, fraud, bribery and money laundering;

h) compliance to any legal requirements and/or to make any disclosure under the requirements of any applicable law, regulations, directions, court orders, guidelines, circulars, codes which are applicable to us

i) for internal records and maintenance of our user database

j) for Company’s credit risk management and credibility worthiness check of its users; and

k) to monitor, review and improve the Company’s services.

Note: You are deemed to have subscribed to our marketing mailing list upon your registration as a Member in the App and we will send or deliver to you our marketing information and relevant updates (“Newsletter(s)”)  via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). If you wish to unsubscribe from our marketing mailing list, you may do so by submitting your request to 0163282542, jinhuahelpline@jinhua.com.my or clicking the “unsubscribe” link in any Newsletter emailed to you.

4. Disclosing your personal data

The Company may disclose your personal data to the following parties (including those located overseas) for the purposes stated above:

a) agents and service providers who provide services relating to the purposes of which the personal data is collected including data processing services;

b) any person, who is under a duty of confidentiality and who has undertaken the responsibility to keep such data confidential; and

c) The Company's related and associated companies and affiliates.

The Company will not disclose your personal data to any unaffiliated third parties without your consents unless such personal data is required by law or in good faith and such action is necessary to comply with any law enforcement agency requirements, court orders or legal processes.

In addition, the Company does not sell, trade, or rent your personal data to others.

5. Accessing and updating your personal data

If any Member would like to access, update or correct the provided personal data, such Member may do so by submitting his/her request to 0163282542 or through jinhuahelpline@jinhua.com.my 

6. Length of keeping the personal data

The Company will not keep your personal data longer than we need to and the period of time of which we keep your personal data depends on several factors, including:

a) the reason we collect the information;

b) the period since we have collected it;

c) any legal/regulatory reason for us to keep it; and

d) the need to protect you or us.

7. Cookies

Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality in our App, and to improve your customer experience.

Cookies are coded into the App and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device’s privacy settings.

8. Your obligations

It is your obligation to supply your personal data to us in the most accurate manner. If you do not provide us with the correct and accurate personal data, we are unable to, process your personal data on your behalf, for the purposes stated in section 3 herein, or effectively render our services to you, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

9. Your rights to access and correct your personal data

a) Right to request access to personal data

Subject to our rights of refusal under the PDPA, you are entitled to request access to your personal data that is processed by us with reasonable notice.

b) Right to request correction of personal data

Subject to our rights of refusal under the Act, you are entitled to request the correction of your personal data that is inaccurate, incomplete or out-of-date with reasonable notice.

c) Rights to limit processing of your personal data

You are entitled to limit our processing of your personal data by expressly withdrawing in full your consent given previously including for us to send any advertising and marketing materials or for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

10. Changes to this Policy

The Company reserves the right to amend or update this Policy at any time to reflect changes in the law, our business practices, processes or structure. Upon the update or amendment, The Company will post notification(s) in the App. The Members acknowledge and agree that it is the Members’ responsibility to review this Policy periodically and become aware of any modifications.