1.0 General

Personal data means information in respect of commercial transactions that relates to directly or indirectly to a Data Subject, who is identified or identifiable from that information or from that and other information in the possession of a data user, including any sensitive personal data, and expression of opinion about the Data Subject. Such personal information about or which identifies individual(s) who is the Data Subject, includes but not limited to individual(s)’ names, addresses, identity card, passport numbers, telephone and/or fixed line numbers, photographs, and email and/or social media addresses.

Processing in relation to personal data means collecting, recording, holding or storing the personal data or carrying out any operation or set of operations on the personal data.

Sensitive personal data means any personal information consisting of information including but not limited to the physical or mental health or condition of a Data Subject, their political opinions, their religious beliefs or other beliefs of a similar nature, the commission or alleged commission by them of any offense or any other personal data.

Data Subject refers to an individual who is the subject of the personal data.

2.0 Notice and Choice

First Emporium & Supermarket collects personal data directly from the Data Subject, and in this context, from you through registration or feedback form or any contest participation.

First Emporium & Supermarket processes various types of personal data including but not limited to individual’s names, addresses, identity card, passport numbers, telephone numbers and/or fixed line numbers, photographs and e-mail addresses and/or social media addresses.

First Emporium & Supermarket shall process the personal data for the following purposes (which may also include purposes directly related to the said purposes):

●      Providing you with service under First Emporium & Supermarket ‘s business which includes any matters relating to exchange of goods or services;

●      Processing your application or registration under any First Emporium & Supermarket program; and for the purpose of exercising or performing any right or obligation which is conferred or imposed by law on First Emporium & Supermarket in connection with candidates for employment including personal data relating to other individuals who may be identified from the personal data.

●      First Emporium & Supermarket may disclose personal data to third parties for legitimate business purposes, including for the following purposes or in the following circumstances: –

○      Background verification checks on candidates for employment;

○      Relating to advertising, publicity, marketing and communication related to First Emporium & Supermarket;

○      For the purposes of exercising or performing any rights or obligation which is conferred or imposed by law on First Emporium & Supermarket in connection with candidates for employment including any referee whose personal data are provided by you; and

○      Making such disclosures as may be required by law or by order of a court of competent jurisdiction or by any rule, direction or regulation of any regulatory or governmental authority or any other relevant authority to be disclosed.

○      First Emporium & Supermarket would like to notify that it’s obligatory for you to supply the personal data in order for us to provide you with services which includes any matters relating to exchange of goods or services, to process your application or registration under any First Emporium & Supermarket loyalty program, and to process your application in relation of employment application under First Emporium & Supermarket. First Emporium & Supermarket will not be able to provide you with the adequate services if you fail to supply the personal data.

○      Where sensitive personal data is provided, and disclosed by you to First Emporium & Supermarket, by such disclosure, you have consented to its collection and processing by First Emporium & Supermarket.

●      You hereby represent that if at any time you have provided, and disclosed to First Emporium & Supermarket personal data about other individuals, you are authorized to do so, and you are aware that First Emporium & Supermarket may use, and/or process such personal data for the relevant purpose as set out in “ITEM 3” above.

●      You may notify in writing to First Emporium & Supermarket, to withdraw your consent to or limit the processing of personal data in respect of which you are the Data Subject. First Emporium & Supermarket  shall upon receiving the written notice cease or limit the processing of the personal data accordingly. Please refer to the “Access” section below for the communication methods available.

3.0 Disclosure

Personal data shall not without your consent be disclosed for any purpose other than the purpose for which the personal data was to be disclosed at the time of collection of the personal data or a purpose directly related to it, or be disclosed to a third party other than that specified in the “Notice and Choice” section above.

4.0 Security

First Emporium & Supermarket  shall take appropriate measures to protect the personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction when processing personal data.

5.0 Retention

First Emporium & Supermarket retains personal data for as long as necessary for its legitimate business purposes, and as otherwise permitted by applicable law.

6.0 Data Integrity

Personal data supplied by you to First Emporium & Supermarket shall be accurate, complete, and not misleading.

7.0 Access

You have the right to request access to your personal data processed by First Emporium & Supermarket and be able to correct that personal data at First Emporium & Supermarket outlet at the following address:

Attention:

●      Marketing Department

Address:

●      Unit 1-9, Block A, Madang Cove Phase 1, Jalan Madang, Kg Madang, BC3715

Contact:

●      +673 8777880

Email:

●      shop@1stemporium.com

 Branches:

-       First Emporium & Supermarket Branch

-       First Emporium & Supermarket

-       First Emporium & Supermarket Madang

8.0 Inquiries

Any inquiries to the processing of personal data shall be submitted to First Emporium & Supermarket by email at shop@1stemporium.com

We reserve the right to change this Policy at any time, so please check back regularly to keep informed of updates to this Policy. 

First Emporium & Supermarket Membership Programme Terms And Conditions:

 

 

  1. The 1st Emporium Membership Programme (Programme) and 1st Emporium Mobile App (Mobile App) are proprietary to First Emporium & Supermarket (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Brunei or the participating merchants that registered with the Company.

 

2.       In order to become a Member, the applicant must agree to the terms and conditions. The Company reserves the right to make amendments or variations to the terms and conditions from time to time.

 

3.       Participation in the 1st Emporium Membership Programme is open to all citizens and non-residents aged 18 years old and above.

 

  1. The application fee for a physical membership card is BND$3.00 and the renewal fee per year is BND$3.00. The E-card registration is free of charge.

 

  1. Every transaction of BND$1.00 will be awarded 1 loyalty point. Member must spend a minimum of BND$1.00 and above on qualifying purchases in a single transaction.

 

6.       Once the Card is credited the loyalty point corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made as for the loyalty points accumulated will be shown at the membership account within 24 hours. Member will be able to check up to 6 months loyalty transaction available at the 1st Emporium Mobile App.

 

7.       Purchase of the following items are not entitled for points awarding:

a.       Gift card/cash vouchers purchase,

b.       Other services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Utilities, Bills Payment, Payment to Authorities, etc.

c.       Delivery Charges, Repair & Service Charges

 

8.       The loyalty point awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty point of such e-Card or physical card or otherwise dealt with except in accordance with this Agreement. The loyalty point has no cash or monetary value.

 

9.       Member must present their 1st Emporium Membership Card or E-Card to cashier before every transaction. Failure to do, no point will be awarded for the purchase.

 

  1. 10.   The Points accumulated will expire after 1 Year from the month of issuance. All the points will be expired/zeroised in following month after 1 Year.

For example,

  

  1. E-Voucher has a specific validity period with expiry date clearly stated in the E-Voucher, beyond which they cannot be used or reissued. Additional terms and conditions may be found at the E-Voucher.

 

  1. The Member may refer to the Rewards catalogue available at 1st Emporium Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

 

  1. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturer's warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

 

14.   For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card for Rewards redemption.

 

15.   Member who has redeemed his/her points for any 1st Emporium rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.

 

  1. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein are incomplete / damage, the redeemed item be immediately returned to the Customer Service counter located at the respective outlet that the member originally redeemed the reward(s).

 

  1. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.

 

18.   It is the Members’ responsibility to notify the Company management of any changes of personal particulars, lost or damaged card.

 

19.   Member need to update or correct the provided personal data via 1st Emporium Mobile App from time to time. 

 

  1. The Member agree that the Personal Data may be used by Company for the purposes below.
    1. To associate the Card to the Member and to update information (if required);
    2. To process the application by the Member for related services;
    3. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;
    4. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
    5. Communication by Company to Member;
    6. Investigation of complaints, suspected suspicious transactions and research for service improvement;
    7. Prevention or detection of crime or fraud; and
    8. Disclosure as required by law, rules, regulations, codes or guidelines.

 

21.   Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).

 

22.   The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

 

  1. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

24.   The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.

  1. The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

 

  1. The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

 

  1. The Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:
    1. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;
    2. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    3. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

 

28.   A Member is required to contact the Company hotline at +6738777880 in the event of any query.

 

  1. The laws of Brunei shall govern this Agreement between the Company and the Member. The parties hereby submit irrevocably to the jurisdiction of the Courts of Brunei.