PERSONAL DATA PRIVACY NOTICE
1. Introduction
ECN WORLD MARKETING SDN BHD [201301045860 (1075684-W)]
(“ECONO”) is committed to protecting the privacy and security of your Personal
Data. We recognise the importance of safeguarding personal information and
process such data in accordance with the Personal Data Protection Act 2010
(“PDPA”) and all applicable laws in Malaysia.
For the purpose of this Privacy Notice, the term “Personal
Data” shall have the meaning assigned to it under the PDPA.
This Privacy Notice applies to every individual whose
Personal Data is collected, used, stored or otherwise processed by ECONO,
including but not limited to customers, employees, job applicants, suppliers,
contractors, business partners, tenants and any other individuals dealing with
ECONO.
This Notice explains how ECONO collects, uses, discloses,
stores and protects your Personal Data.
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2. Personal Data We Collect
Depending on the nature of your dealings with ECONO, we may
collect Personal Data including but not limited to:
- Full name;
-
Identification details;
- Contact
number;
-
Residential or business address;
- Email
address;
- Date of
birth;
- Employment
information; and
- Any other
information necessary for the purposes described in this Privacy Notice.
Your Personal Data may be obtained directly from you,
through documents submitted to us, our website, mobile applications, customer
service channels, business transactions, third parties, or information lawfully
available from public sources.
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3. Purpose of Processing Personal Data
ECONO may collect, use and process your Personal Data for
purposes including but not limited to:
- providing
products and services offered by ECONO;
- processing
registrations, applications or membership programmes;
-
administering purchases, payments and customer accounts;
-
communicating information relating to promotions, campaigns, events, rewards,
products and services;
- conducting
surveys, research, market analysis and service improvements;
-
maintaining business records, databases and internal operational systems;
- fulfilling
contractual and legal obligations;
- handling
enquiries, feedback and complaints;
-
recruitment, employment and human resource management;
- ensuring
the security and operation of our premises and business activities; and
- any other
purpose reasonably connected with or incidental to our business operations.
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4. Disclosure of Personal Data
Where necessary and for the purposes stated above, ECONO may
disclose your Personal Data to:
- our
holding company, subsidiaries, affiliated and related companies;
- service
providers, consultants, professional advisers, auditors and business partners;
- event
organisers, marketing agencies, payment providers and technology service
providers;
- government
agencies, regulatory authorities or law enforcement bodies where required by
law;
- financial
institutions, insurers or legal representatives where applicable;
- employees
authorised to perform their duties; and
- any other
party where disclosure is permitted or required under applicable laws.
Some of these parties may be located outside Malaysia. Where
cross-border transfers are necessary, ECONO will take reasonable measures to
ensure your Personal Data continues to receive an appropriate level of
protection.
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5. Protection of Personal Data
ECONO implements reasonable administrative, technical and
physical safeguards to protect your Personal Data against unauthorised access,
disclosure, alteration, misuse, accidental loss or destruction.
Access to Personal Data is limited to authorised personnel
who require such information in carrying out their job responsibilities and who
have been appropriately trained on data protection requirements.
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6. Retention of Personal Data
Your Personal Data will only be retained for as long as
necessary to fulfil the purposes stated in this Privacy Notice or to comply
with legal, regulatory, accounting or operational requirements.
Once the retention period has expired, ECONO will take
reasonable steps to securely delete, anonymise or destroy your Personal Data.
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7. Your Rights
Subject to the PDPA, you may request to:
- access
your Personal Data;
- correct or
update inaccurate Personal Data;
- withdraw
your consent for certain processing activities (where applicable); or
- enquire
about the processing of your Personal Data.
To exercise any of these rights, or to make an enquiry
regarding your Personal Data, please contact us at salesmarketing@ecn.my.
ECONO reserves the right to impose a reasonable
administrative fee where permitted by law and may refuse requests where such
refusal is allowed under the PDPA.
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8. Consent
By providing your Personal Data to ECONO, you acknowledge
that you have read and understood this Privacy Notice and consent to the
collection, use and processing of your Personal Data in accordance with the
purposes described herein.
You may withdraw your consent at any time by submitting a
written request to ECONO at salesmarketing@ecn.my. However, withdrawal of
consent may affect our ability to provide certain products or services to you.
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9. Third-Party Websites
Our website or mobile applications may contain links to
external websites operated by third parties. ECONO is not responsible for the
privacy practices or content of such external websites. We encourage you to
review their respective privacy policies before providing any Personal Data.
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10. Information Submitted Voluntarily
Any comments, suggestions, feedback or other information
voluntarily submitted to ECONO, other than Personal Data, may be used by ECONO
for business improvement, product development, marketing or other lawful
purposes unless otherwise agreed.
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11. Amendments to this Privacy Notice
ECONO may revise or update this Privacy Notice from time to
time. Any amendments will become effective once published on our website or
communicated through any appropriate communication channels.
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12. Insufficient Personal Data
Where you choose not to provide the Personal Data requested,
ECONO may be unable to process your application, registration, transaction or
request, or provide certain products or services.
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13. Governing Language
In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Privacy Notice, the English version shall prevail.
‘Econo’ Membership Programme’s Terms and
Conditions:
1. The ‘Econo’ Membership Programme (Programme) and ‘Econo’ Mobile App (Mobile App) are proprietary to Econo Jaya Mini Market Sdn. Bhd. (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company.
2. By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.
3. Participation in the Econo Membership Programme is open to all citizens and non-residents aged 18 years old and above.
4. The point will be awarded for every transaction of RM1 (exclusive of tax) to 1 loyalty Points. Members must spend minimum RM1 and above on qualifying purchases in a single transaction.
5. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made.
6. The Member Card is not transferable and can only be used by the rightful owner.
7. The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.
8. Member must present their ‘Econo’ eCard or Membership card to cashier before every transaction. Failure to do, no point will be awarded for the purchase.
9. The Points accumulated will expire after 2 number of Calendar Years from the year of issuance. All the points will be expired/zeroized on a fixed date of the 3rd Calendar Year.
10. All Coupons/Vouchers have a validity period with an expiry date clearly stated on them. After the expiry date, they cannot be used or reissued. Additional terms and conditions can be found on the Coupons/Vouchers.
11. The Member may refer to the Rewards catalogue available at ‘Econo’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.
12. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.
13. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.
14. Member who has redeemed his/her points for any ‘Econo’ rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.
15. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.
16. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.
17. It is the Members’ responsibility to notify the ‘Econo’’s management of any changes of personal particulars, lost or damaged card.
18. Member need to update or correct the provided personal data via ‘Econo’ Mobile App from time to time.
19. The Member agree that the Personal Data may be used by Company for the purposes below.
- To associate the Card to the Member and to update information (if required);
- To process the application by the Member for related services;
- Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;
- Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;
- Communication by Company to Member;
- Investigation of complaints, suspected suspicious transaction and research for service improvement;
- Prevention or detection of crime or fraud; and
- Disclosure as required by law, rules, regulations, codes or guidelines
20. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).
21. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.
22. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).
23. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reason.
24. The Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.
25. The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.
26. The Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:
- any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;
- any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
- any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.
27. A Member is required to contact the ‘Econo’ Hotline at +60174982888 in the event of any query or email to ecngroup@ecn.my in the event of any query.