General Terms & Conditions

1) This policy shall only be applicable to the customer ("Customer") purchased the item via www.deluxecirclefreshmart.com.my ("Website") or De Fresh Mart App ("App")

2) De Luxe Circle Fresh Mart ("The Company") reserves the right to update the terms and conditions in this policy at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the app/website. 

Shipping Policy

Delivery and self-pickup service need to be booked one day in advance.

The order cut-off time for next-day delivery or self-pickup service is 4pm.

1) Home Delivery area within Johor Bharu, Skudai, Kulai and Senai:

1.1) Order 1 day in advance, order cut off on everyday 4pm

1.2) 1st order will start to deliver from 10am, and last delivery will be at 8pm

1.3) The delivery fee is as follow

       a) Base rate: RM8.00 for 1st 5km

       b) Next every 1km: RM1.00

The delivery fee is subject to change without prior notice.

1.4) The distance of delivery will be calculated from the following online outlets, which depend on the selected outlet:

a) De Luxe Circle Fresh Mart Sri Yacoob

b) De Luxe Circle Fresh Mart Setia Indah

c) De Luxe Circle Fresh Mart Megah Ria

d) De Luxe Circle Fresh Mart Sri Tebrau

e) De Luxe Circle Fresh Mart Kulai

1.5) The customer is required to contact our customer service center at 012-709 2889 for the following circumstances:

a) If there are any changes in the delivery address/contact details made during submission of order and confirmed delivery date

b) Rescheduling on goods delivery

c) Change on delivery time

d) Request for a specific delivery period

1.6) No amendment on order is allowed once the order is processed.

1.7) The Company reserves the right to deliver only to the main entrance of the delivery address.

1.8) The customer was responsible to ensure that the delivery information entered in the website/mobile app is accurate and complete. De Luxe Circle Fresh Mart will not be liable for late delivery or non-delivery of the order resulting from incorrect delivery information.

1.9) If there is no assigned person to receive the goods at the agreed time and place specified by the Customer, the company will leave a notification on the attempt to deliver was not successful and the Customer has to contact customer services to arrange for redelivery.

1.10) Upon request on redelivery, the Company will charge an additional redelivery fee for providing the service.

2) Self-Pick Up @ De Luxe Circle Fresh Mart:

2.1) The time slot for collect order will be 10am to 8pm

2.2) There is no charge for self-pickup at selected De Luxe Circle Fresh Mart

2.3) Customer may choose to self-collect the order at the following outlets:

a) De Luxe Circle Fresh Mart Sri Yacoob

b) De Luxe Circle Fresh Mart Setia Indah

c) De Luxe Circle Fresh Mart Megah Ria

d) De Luxe Circle Fresh Mart Sri Tebrau

e) De Luxe Circle Fresh Mart Kulai

2.4) The pick-up point is at the Cashier Counter in all our outlets.

2.5) The customer is required to contact our customer service center at 012-709 2889 for the following circumstances:

a) Change of the pick-up time

b) Request for the specific pick-up time

2.6) No amendment on order is allowed once the order is processed.

3) Home Delivery within West Malaysia:

3.1) Home Delivery service is available to purchase within West Malaysia

3.2) This service only applied to non-fresh products & non-frozen products.

3.3) The parcel will be delivered by the appointed delivery courier company

3.4) The delivery fee is as follow:

a) First 1kg - RM10

b) Next every 500gm - RM2.00

The delivery fee is subject to change without prior notice.

3.5) Delivery will be available from Monday to Friday during office hours, excluding weekends and Public Holidays.

3.6) Delivery ordered will be delivered in 5 - 7 working days

3.7) The customer required to contact our customer service center at 012-709 2889 if there are any changes in the delivery address/contact details made during submission of the order and confirmed delivery date

3.8) No amendment on order is allowed once the order is processed.

3.9) The customer was responsible to ensure that the delivery information entered in the website/mobile app is accurate and complete. De Luxe Circle Fresh Mart will not be liable for late delivery or non-delivery of the order resulting from incorrect delivery information.

3.10) Upon request on redelivery, the Company will charge an additional redelivery fee for providing the service.

Cancellation & Refund Policies

1) Cancellation

1.1) The Company has the right to cancel the order if the product is not available for any reason. We will notify you of the order cancellation and return the payment made. The refund will subject to the bank processing period.

1.2) You are not allowed to cancel the order once Confirmation of the Order issued.

2) Refund

2.1) Please inspect your order upon received.

2.2) Refund must be requested:  

a) on the same day of goods received for fresh and perishable products;

b) within 3 days from goods received for frozen, grocery, and non-food products.

2.3) Refund is allowed in the following circumstances:

a) Defective and/or damaged on delivery;

b) Wrong item;

c) Discrepancies in quantities of the products;

d) The products are expired before order.

2.4) Goods returned for a refund shall be refunded at the price on the original receipt issued.

2.5) In the event of a refund, all member points received on the purchase of the refunded goods will be removed from the De Luxe Membership account.

2.6) Refund Procedures

a) To request a refund, please call or email our customer service center at 012-709 2889 or customercare@deluxegroups.com;

b) Customer is responsible to provide proof of purchase and product photo;

c) Customer is responsible to return defective/damaged products in the same condition that received, unworn or unused, with tags, and in its original packaging.

d) If the request for a refund meets the criteria, a refund will be process and subject to a bank processing period.

De Fresh Card Membership Policy

1. General Terms & Condition

1.1) The De Fresh Club ("Program") is a loyalty program by De Luxe Circle Fresh Mart Sdn Bhd ("The Company"). A registered member ("Member") who has a De Fresh Club account ("Account") can enjoy special promotions and privileges by earning Reward Points ("Points") for cash rebates.

1.2) This Program is available through the De Fresh Mart app ("App") which is available for iOS and Android.

1.3) No physical card will be issue to become a Member; Members are required to download the App from the App Store or Google Play, and then register for an account to become a Member.

1.4) To enjoy the Program, Member needs to flash Member ID Barcode on the App and get it scanned every time spend at any De Luxe Circle Fresh Mart (except Puchong outlet). The App will be used to earn and redeem points.

1.5) Employee under De Luxe Groups and promoters perform their duty at De Luxe Circle Fresh Mart are not allowed to use their account during working hours and strictly not earning points on customer purchases.

2. Membership

2.1) To be a Member, download the App from the App Store or Google Play and register via the App.

2.2) Applications are open to all customers aged 18 years and above.

2.3) Each mobile number and NRIC or passport can be registered for ONE account only.

2.4) Members should safeguard their username and password. Any person using the site with their username and password is either the Member or is authorized to act for the Member.

2.5) Membership will expire if the Members did not use the Account to earn points for continuous 12 months.

2.6) This Membership is applicable in all De Luxe Circle Fresh Mart, except the Puchong outlet.

2.7) Membership is not transferable.

2.8) Members should always update their registered contact details in their account to ensure that they do not lose their collected Points as well as to enjoy the full member benefits. To update personal details, members can log in to their account on the App or contact our Customer Service team via email at customercare@deluxegroups.com.

2.9) The Company reserved the right to use and utilize the member database for the company's marketing purposes.

2.10) All members' information is protected by Personal Data Protection Act 2010.  

3. Points Collection and Redemption Mechanism

3.1) 1 point earned for every RM1.00 net spent except non-qualifying products such as mobile reload, cigarettes, wine, liquor, as well as product announced by the Company as needed.

3.2) Members are eligible to redeem RM10.00 instant cash rebate for every 2,000 points accumulated.

3.3) Members must present their membership Barcode via App to earn or redeem Points. A screenshot of the Barcode is invalid for this purpose.

3.4) There shall be no accumulating of Points for backdated receipts.

3.5) Points earned will expire 12 months from the date the Points were earned.

3.6) The redemption of Points from a Member's account will be on "first expired" basic. The Points that are soonest to expire will be deducted first.

3.7) Members can check their Points balance and accumulated Points on the App or website. The Company reserves the right to correct or amend the balance in a Member's account if The Company confirmed that an invoicing or accounting error has occurred.

3.8) Redemption of Points in a single transaction can only be made by using the Points from the same account.

3.9) Members cannot transfer points to any other person.

3.10) It is not possible to merge the Points from more than one account into a single account.

3.11) Any Points expired, redeemed, and deducted are not refundable.

4. Limitations Of Use Of Membership

4.1) The Company shall not be liable for any damage in the event that the account could not be used due to whatsoever reason, including but not limited to failure of IT and communication systems, as The Company may not allow Members to redeem or reward points during such an event.

4.2) The company reserves the right to refuse any application for an account or to impose a limitation on the usage of the account, in the event The Company believes that the elements of fraud, misconduct, or unauthorized use involved in the transaction. The Company may at any time suspend or cancel the account of the Member if The Company believes that the account has been used for or is intended to be used for fraud, misconduct, or other unauthorized uses. In the case of such an event, the Membership will be invalid once suspended or canceled by The Company, and all the reward points will be forfeited.

5. Cancellation

5.1) The application fee is non-refundable.

5.2) In the event a Member wants to cancel their Membership, the Member must contact our Customer Service team via email at customercare@deluxegroups.com.

5.3) All the remaining rewards and earned points in the Membership account will be forfeited upon termination of the Membership.

5.4) All the remaining earned points are not allowed to transfer to another account.

6. Termination

6.1) In the event The Company decides to terminate this Program, The Company will give a 30 days' notice to Members.

7. Company Rights

7.1) The Company reserves the right to update the terms and conditions in this policy at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the app/website. 

OVERVIEW

This website is operated by De Luxe Circle Fresh Mart Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to De Luxe Circle Fresh Mart Sdn Bhd. De Luxe Circle Fresh Mart Sdn Bhd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By using the website, you acknowledge that you have read and understood the Terms and Conditions set by De Luxe Circle Fresh Mart Sdn Bhd and will comply with all of its provisions. We reserve the right to change the Terms and Conditions at any time and your continued use of the website denotes that you agree to be bound by the new Terms and Conditions.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - PRICING, PRODUCT AVAILABILITY, AND FEES

Please note that product prices and product availability may change without prior notice. We do our best to ensure that our system provides accurate information on the prices of products available on this site.

Pricing:  The prices published on www.deluxecirclefreshmart.com.my website and mobile app may differ with store (due to promotion start/end, new packaging, weight change, and etc.).

The final price will be the price on the day the goods are picked for delivery.

Product Availability:  Confirmation e-mail does not guarantee that all the items you ordered will be available or we will be able to send your order.

Since our stock fluctuates throughout the day, all products displayed on the website are subject to final confirmation of availability at corresponding outlets on the day the goods are picked for delivery.

In some cases, the product you ordered is NOT described as out of stock during the purchase period, but it may NOT be available during the picking period. We will notify you via in-app notification/email as soon as we begin to process your order.

Fees:  Where applicable, you shall be charged according to the prices stated on this site and other miscellaneous fees such as delivery fees, administrative fees and returning fees, and etc. inclusive of goods and service tax (GST).

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services on the website may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Some images for the products might be outdated and we also cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

(1) to maintain any comments in confidence;

(2) to pay compensation for any comments; or

(3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical or visual errors, inaccuracies, or omissions that may relate to product descriptions, photos, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall De Luxe Circle Fresh Mart Sdn Bhd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless De Luxe Circle Fresh Mart Sdn Bhd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 13 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 14 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.

SECTION 16 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 17 - CONTACT INFORMATION

Should you have any questions regarding the Terms of Service, please contact us via email at customercare@deluxegroups.com for further assistance.