Privacy Notice

Welcome to the C-MART Membership App ("the App"), operated by C-MART ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you download, register, or use our mobile application, physical membership system, and associated retail services.

 

Important Notice: By downloading, registering an account, or using the C-MART Membership App, you expressly agree to the collection, processing, and storage of your personal data as outlined in this Privacy Policy. If you do not agree with these terms, please do not use the App.

 

1. Information We Collect

To provide you with our rewards, e-membership functionalities, custom catalogues, and items/voucher exchanges, we process several categories of information:

A. Information You Voluntarily Provide

·        Account Registration Details: Full name, email address, mobile phone number, date of birth (used exclusively for birthday rewards and verification), and gender.

B. Information Automatically Collected

·        Transaction and Point History: Details of purchases made using your E-Membership Card, including items purchased, date/time of transactions, total spend, point accumulations, and redemption history for vouchers or inventory items.

·        App Usage Patterns: Technical log data, including pages or product catalogues viewed, promotional banners clicked, and session durations.

·        Device Data: Mobile device brand, operating system version, unique device identifiers, and language settings.

 

2. How We Use Your Information

C-MART utilizes your personal data for clear, commercial retail purposes, including:

·        Membership Operations: Maintaining your active account, tracking point balances, and generating your secure real-time digital barcode (E-Membership Card).

·        Reward Distribution: Facilitating the seamless exchange of points for corporate vouchers or inventory items and issuing special annual birthday rewards.

·        Personalized Retail Marketing: Customizing promotional feeds, notifications, and tailored digital catalogues based on your past purchase habits.

·        Operational Support: Providing customer service, processing product returns or exchanges, and maintaining application stability.

 

3. Cookies and Tracking Technologies

We use cookies, software development kits (SDKs), and similar tracking identifiers to enhance your mobile experience. These technologies allow us to:

·        Keep you securely logged into your account so you do not have to re-enter your credentials repeatedly.

·        Remember your preferences, such as your language settings and saved store locations.

·        Analyse app performance and usage trends (such as which retail catalogues are viewed most frequently) to improve our services.

You can manage or restrict certain tracking permissions, such as push notifications and data analytics, directly through your mobile device’s system settings. However, disabling these features may impact the functionality of certain app features.

 

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third-party brokers. Data sharing is limited strictly to the following circumstances:

·        Subsidiaries and Affiliates: We may share your personal data, transaction history, and preferences with our corporate subsidiaries, parent company, and sister companies within our business group. This sharing enables us to provide a unified ecosystem, process unified rewards, and offer personalized cross-brand promotions or family-friendly entertainment suggestions tailored to your interests.

·        Authorized Service Providers: Secure vendors processing app hosting, point-of-sale infrastructure, SMS/email notification gateways, and logistics partners fulfilment for physical item exchanges.

·        Corporate Restructuring: Shared under non-disclosure constraints during corporate mergers, acquisitions, or asset consolidation within the parent group.

·        Legal Compliance: When compelled by valid administrative actions, court orders, consumer protection laws, or governing regulatory entities.

 

5. Data Storage and Security

We deploy robust industry-standard technical, administrative, and physical security parameters to safeguard your records against unauthorised access, distribution, alteration, or deletion. This includes operational database encryption, restricted internal employee data access thresholds, and HTTPS secure transmission layers. Your records are kept for as long as your registered membership account remains active, or as required by applicable tax, fiscal accounting, or legal compliance mandates.

 

6. Your Privacy Rights & Choices

You may exercise these options directly inside the App settings or by initiating an official support inquiry:

·        Access and Updates: Review or alter your profile fields (name, phone number, email) via the profile section.

·        Marketing Opt-Outs: Turn off push notifications or unsubscribe from promotional newsletters at any time.

·        Account Deletion: Request full permanent deletion of your membership account.

Please note that deleting your profile removes accumulated reward point structures and unredeemed vouchers completely.

 

7. Changes to This Privacy Policy & Acceptance of Terms

We may modify or revise this Privacy Policy periodically to reflect app updates, infrastructural shifts, or regulatory changes without prior notice. Significant changes will be broadcasted to you via prominent in-app pop-up notifications or updated version notes. The "Last Updated" date at the top of this document denotes its current valid enforcement timeline. Users are encouraged to review this page periodically to stay informed about how their personal data is protected.

By continuing to access, maintain an active account, or use the App after any revisions become effective, you explicitly acknowledge, accept, and agree to be bound by the updated terms of this Privacy Policy. If you do not agree to the revised terms, your sole remedy is to discontinue using the App and request the deletion of your membership account.

 

8. Contact Us

If you have any questions, compliance concerns, or wish to exercise your technical data rights, please contact our Data Protection Office:

Email Support: TBC
Customer Service Hotline: TBC

C-MART Membership Programme — Terms & Conditions

Welcome to the C-MART Membership Programme. By registering for an account, accessing, or using the C-MART Membership mobile application ("App") and its associated rewards ecosystem, you agree to be legally bound by these Terms and Conditions. Please read them carefully.

 

1. Eligibility & Ownership

·        Age Requirement: The Program is open strictly to individuals aged 18 years old and above.

·        Strict Ownership & Personal Use: The digital membership card can only be used by its rightful, registered owner. Members are strictly prohibited from sharing their account access or barcodes with third parties to consolidate points or redeem items.

·        Non-Transferability: Membership accounts, individual profiles, and accumulated reward points are entirely personal and cannot be transferred, assigned, or shared with any other members or third parties under any circumstances.

·        Account Limits: Only one membership account is permitted per individual mobile number and email address. The membership features a lifetime structure, subject to the active account parameters in Section 5.

 

2. Earning Points & Exclusions

·        Standard Earning Rate: Members will earn reward points at a baseline rate of RM1 spent = 1 point on qualified retail purchases at all participating C-MART physical outlets.

·        Transaction Validation: To successfully accumulate points, the E-Membership Card on the App must be scanned at the point-of-sale checkout counter before the purchase transaction is finalized. Points cannot be credited retrospectively for past receipts once the transaction is closed.

·        Exclusions: C-MART reserves the right to exclude certain transactions and items from point accumulation. Point accumulation explicitly excludes:

o   Delivery fees, shipping charges, or logistics service costs.

o   Gift cards, gift vouchers, bill payments, and top-up reloads.

o   Tobacco, infant formula, or statutory items regulated by local government frameworks.

·        No Cash Value Disclaimer: Accumulated points are purely promotional indicators used to measure reward eligibility. Points do not constitute property of the member, possess absolutely no cash currency value, and cannot under any circumstances be exchanged, converted, or redeemed for cash.

 

3. Returns, Refunds & Point Adjustments

·        Point Clawbacks on Returns: In the event that a member returns a previously purchased product or receives a financial refund for any transaction where membership points were originally credited, the corresponding number of points earned from that specific purchase will be automatically deducted or clawed back from the member's current point balance.

·        Negative Point Balances: If a member executes a return or refund after having already redeemed their accumulated points for an item or voucher, thereby leaving an insufficient balance to cover the required deduction, C-MART reserves the right to adjust the member's account point balance into a negative value, suspend account functionality, or deduct the point deficit value from future point-earning transactions.

 

4. Points Expiry

·        Rolling Expiry Basis: Accumulated reward points operate on a strict rolling 12-month expiry structure. Points earned from a specific transaction will automatically expire exactly 12 months from the exact date they were originally earned if they remain unredeemed. Expired points cannot be extended, reinstated, or recovered.

·        Points are automatically deducted on a First-In, First-Out (FIFO) basis during reward exchanges.

 

5. Item & Voucher Rewards Redemption

·        Finality of Exchange: Once reward points are explicitly exchanged for a digital shopping voucher or a physical inventory item within the App, the transaction is final, non-refundable, and non-exchangeable. Points used will not be reversed or credited back.

·        Voucher Validity: Digital vouchers redeemed via the App carry individual expiration terms. The specific validity period, usage criteria, and expiration date will be clearly stated on each individual voucher. Expired vouchers will not be replaced, extended, or accepted at checkout counters.

·        Stock Limitations: Physical reward items available for point exchange are subject to stock availability and may be substituted or updated by C-MART at any time without prior notice.

 

6. Inactivity & Automatic Account Termination

·        12-Month Inactivity Rule: To maintain active membership status under the lifetime structure, members must engage in purchase activity. A member who does not make any validated point-earning transaction for twelve (12) consecutive months will have their membership account terminated automatically.

·        Forfeiture of Data & Balances: Upon automatic termination due to 12 months of consecutive inactivity, all accumulated reward points and active App vouchers within the profile will be permanently forfeited and zeroised. Forfeited data, coupons, and balances cannot be recovered or transferred if the individual re-registers for a new account later.

 

7. Abuse, Fraudulent Use & Account Suspension

·        Monitoring and Auditing: C-MART reserves the right to audit membership account logs and transactional history at any time without prior notice to identify non-compliant behavior.

·        Suspension and Termination: Any detected abuse, fraudulent activities, manipulation of transactions, copying/tampering with digital barcodes, or misrepresentation of ownership will result in the immediate suspension or permanent termination of the membership account. C-MART reserves the right to cancel all accumulated points immediately and pursue legal remedies where retail property damage or financial fraud has occurred.

 

8. Limitation of Liability

·        System Defect and Retrieval Disclaimers: C-MART and the Company shall not be liable for any loss, injury, or damage suffered by a member as a direct or indirect result of any defect or technical error in any point-of-sale machines, mobile devices, barcode scanners, or the technical inability to retrieve any membership information, balances, or data from the computer networks or cloud servers.

·        Force Majeure and General Technical Breakdown: C-MART and the Company shall not be liable howsoever for any errors, operational delays, data loss, or physical damage which may be directly or indirectly due to the breakdown, operational failure of machinery or backend data processors, industrial trade disputes, war, acts of God, civil commotion, system network crashes, security updates, or any external events completely outside the technical control of the Company.

 

9. General Governance & Modifications

·        Program Changes: C-MART reserves the right to modify, suspend, or amend any part of this Program, including the RM1 point accumulation ratio, redemption thresholds, and operational rules, at its sole discretion.

·        T&C Updates: Updated terms will be posted directly within the App's information panel. It is the sole responsibility of the member to review these Terms and Conditions from time to time. Continued use of the App or mobile features following any adjustments constitutes full, legally binding acceptance of the updated terms.