PRIVACY AND PERSONAL DATA POLICY

Bestamart Sdn. Bhd. (606909-V) (“BESTAMART”) respects and values the privacy of individuals concerning personal data. BESTAMART safeguards the personal data provided by customers, by ensuring that the Personal Data and Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 (“the Act”). We view and treat your Personal Data with utmost importance and ensure that customers can be confident that the provided data is safe and secure with us. 

Therefore, we have prepared a Personal Data Privacy Notice as a guideline to further understand how we apply and use the data provided. This includes all the data collected, processed, uses, disclosed, transferred, and storage of your Personal Data.

Personal Data Privacy Notice
The Personal Data Privacy Notice applies to any person whose Personal Data is processed by BESTAMART, including not limited to BESTAMART’s Member card, customers, employees, suppliers, and tenants. In this policy, Personal Data refers to information related directly or indirectly to you and other information. Your Personal Data must be processed to manage customer accounts and provide goods and services from time to time.

Scope and purpose of Personal Data Collection 
1. Data Collection may include name, contact details, date of birth, gender, email address, postal address, contact preferences and any other personal data required.
2. The Personal Data may be disclosed to BESTAMART’s affiliates, service providers and relevant business partners for the Purpose and as permitted by applicable data privacy laws.
3. The Personal Data will be used to process applications, gift redemption requests, response to enquiries, and to promote the products, goods, promotions, activities and/or events that are or may be offered or organized by the group from time to time.
4. Personal Data is collected for internal purposes such as auditing data analysis and research to improve retail’s products, services, and customer communications. 
5. Personal Data may also be shared to third party providers that provide services, such as information processing, payment processing, order fulfilment, delivery, managing and enhancing customer data, research, or customer satisfaction surveys.
6. Personal Data may be used to create directories, databases, or information technology systems for retail business operation.
7. Resolution to concerns and complaints, recruitment, and member recruitment purposes.

Confidentiality
All provided information and Personal Data disclosed by the customer will be kept confidential under the Personal Data and Privacy Policy according to any applicable law that may from time to time be in force. 

BESTAMART reserves the right to use, reproduce, disclose, transmit, publish, broadcast or post such information freely elsewhere, including sharing it to third parties, for example, in connection with the development, manufacture, marketing campaign, promotion, and services to meet customer needs.

Protection of Personal Data
BESTAMART acknowledges the importance to protect and manage Personal Data. Therefore, we will take necessary precautions to safeguard your Personal Data held by us and ensure it is kept up-to-date and protected against any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration, or destruction.

Retention of Personal Data
1. BESTAMART will retain your Personal Data for the period necessary to fulfill the purposes outlined in the Privacy Policy. It is your obligation to ensure that all personal data submitted is accurate, not misleading, updated and complete in all aspects. 
2. Authorised officers or agents will not be responsible for any personal data submitted that is inaccurate, misleading, updated and incomplete and not updated. 
3. BESTAMART from time to time will review and dispose of all personal data that is no longer needed in the database.
4. BESTAMART will retain your Personal Data for the period necessary to fulfil the purposes outlined in the Privacy Policy. It is your obligation to ensure that all personal data submitted is accurate, misleading, updated, and complete in all aspects.
5. Authorized officers or agents will not be responsible for any personal data submitted that is inaccurate, not misleading, updated, incomplete, or not updated.
6. BESTAMART from time to time will review and dispose of all personal data that is no longer needed in the database.

Disclaimers
1. BESTAMART reserves the right to amend, add, change, update or modify this Personal Data Privacy Notice. Any changes, updates or modifications will be effective immediately upon posting on the app. 
2. In order to provide you a better service, BESTAMART app may contain links to other sites and pages. When connecting to other apps, you will no longer be subjected to this policy, but instead will be subjected to the privacy policy of the new site.
3. By providing your Personal Data, you hereby provide consent to the processing of your Personal Data in accordance with all of the foregoing.
4. BESTAMART may not accept any request for any of the purposes if in the event your Personal Data is not sufficiently supplied or is not satisfactory to BESTAMART. 
5. BESTAMART will not be able to provide you with adequate services if you fail to provide the personal data.
6. When sensitive data is provided, and disclosed by you to BESTAMART, by such disclosure, you have consented to its collection, and processing by BESTAMART.

BESTAMART Membership Programme’s Terms And Conditions:



  1. The ‘BESTAMART Membership Programme’ (Programme) and ‘BESTAMART’ Mobile App (Mobile App) is proprietary to BESTAMART  Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at Company branded supermarket (Supermarket) situated in Malaysia or the participating merchants that registered with the Company. 


  1. By joining the Member Programme, Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time.


  1. Participation in the Programme is open to all citizens and non-residents aged 18 years old and above.


  1. The point will be awarded for every transaction of RM3  to 1 loyalty Points. Members must spend minimum RM3 and above on qualifying purchases in a single transaction.   


  1. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made.


  1. Each person can only register and own one Member Card at any one time. The Member Card is not transferable and can only be used by the rightful owner.


  1. The following items are not included in the points’ calculation:

    1. gift card/cash vouchers purchase, 

    2. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc. 

    3. Delivery Charges, Repair & Service Charges


  1. The loyalty Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.


  1. The Points accumulated will expire after 2 Years from the Calendar Year of issuance. All the points will be expired/zeroised the following 1st January after 2 Years.


No.

Points Earning Period
(Year 1)

Points Redemption Period
(Year 1&2)

Points will be Expired
(Following month after 2 Year)

1

1 – 31 May 2025

May 2025 – Dec 2026

1-Jan-2027

2

1 – 31 Aug 2025

Aug 2025 – Dec 2026

1-Jan-2027

3

1 – 31 Dec 2025

Dec 2025 – Dec 2026

1-Jan-2027


  1. Member must present their ‘BESTAMART ’ eCard or Membership card to cashier before every transaction. Failure to do, no discount will be awarded for the purchase.


  1. All Coupons/Vouchers have a validity period with an expiry date clearly stated on them. After the expiry date, they cannot be used or reissued. Additional terms and conditions can be found on the Coupons/Vouchers.


  1. The Member may refer to the Rewards catalogue available at ‘BESTAMART ’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.


  1. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.


  1. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.


  1. Member who has redeemed his/her points for any rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.


  1. The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The Points have no cash or monetary value.


  1. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.


  1. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above. 


  1. Member need to update or correct the provided personal data via ‘BESTAMART ’ Mobile App from time to time. 


  1. The Member agree that the Personal Data may be used by Company for the purposes below.

    1. To associate the Card to the Member and to update information (if required);

    2. To process the application by the Member for related services;

    3. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;

    4. Designing new or improving existing services provided by Company, our subsidiaries, associates and affiliates;

    5. Communication by Company to Member;

    6. Investigation of complaints, suspected suspicious transaction and research for service improvement;

    7. Prevention or detection of crime or fraud; and

    8. Disclosure as required by law, rules, regulations, codes or guidelines.


  1. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). 


  1. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.


  1. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).


  1. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.


  1. Company shall not be liable for any loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.


  1. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.


  1. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons:

    1. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

    2. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

    3. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.


  1. A Member is required to contact the Hotline at +60128282815 or email to bestamartsdnbhd@gmail.com in the event of any query.